Artificial Intelligence. Actual Impact.

At Docebo, weâre using AI to change how people learn at workâand we mean actually change it. Weâre an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

Weâre shaping the future of learning with a team that isnât afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real peopleâyouâll feel right at home here. And itâs not just what we build, itâs how we show up. At Docebo, our values arenât just posters on the wallâthey guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive.

So⦠what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead

As a Customer Success Manager on our Enterprise team, youâll be the strategic force guiding high-impact, enterprise-level organizations to unlock the full potential of Doceboâs AI-powered LMS platform. Acting as a trusted partner and business strategist, you will bridge the gap between technical expertise and executive vision to drive deep platform adoption, customer retention, and portfolio growth.



Your work directly impacts how world-class enterprise teams scale, innovate, and transform learning culture globally.

The Day-to-Day

- Champion Enterprise Relationships: Act as the primary advocate and trusted advisor for Doceboâs enterprise customers, aligning their strategic business goals with tailored LMS solutions.

- Drive Platform Adoption: Share industry best practices and strategic guidance to empower enterprise clients to build, scale, and maximize impactful learning programs.

- Master Doceboâs Suite: Build deep product expertise across the platform to consult on advanced configuration, usage, and expansion opportunities.

- Translate Technical to Business: Translate complex technical details into clear, value-driven business strategies for stakeholders ranging from admins to C-suite executives.

- Protect and Expand Retention: Proactively manage portfolio retention, anticipate risks to prevent churn, and uncover upsell and cross-sell opportunities to drive account growth.

- Navigate Escalations and Alignment: Lead strategic account escalations with management support and collaborate with cross-functional internal teams to ensure a seamless client experience.

- Amplify Customer Advocacy: Partner with successful enterprise accounts to cultivate powerful success stories,



case studies, reviews, and network referrals.

Your Superpowers

- Enterprise Customer Success Expertise: Minimum 5 years of experience in a B2B SaaS Customer Success role managing complex, enterprise account portfolios with a focus on retention and growth.

- Outcome-Driven Strategy: Proven track record of translating business strategy into actionable platform solutions that achieve measurable business outcomes.

- Strategic Stakeholder Engagement: Stellar written and verbal communication skills with a talent for building trust and influencing administrators, technical leads, and executive stakeholders virtually.

- Composed & Autonomous: High level of self-motivation, time management, and organizational skill to thrive under pressure in a fast-paced workplace.

- Cross-Functional Collaborator: Strong team player who excels at leading customer escalations and partnering internally to deliver seamless customer experiences.

- Ready to Travel: Willingness to travel up to 25% with notice for client visits and events.

Bonus Points

- LMS & HR Tech Savvy: Prior experience or background with Learning Management Systems (LMS) or HR technology platforms.

- Scaling CS Services: Active involvement or interest in developing initiatives and strategies to elevate and scale customer success services.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibilit

📌 Customer Success Manager, Enterprise (Toronto)
🏢 Docebo
📍 Toronto