Client Experience Specialist, Mississauga

Job Title: Client Experience Specialist

Department: Hospitality

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new chance As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview

The Client Experience Specialist plays an significant role in creating and maintaining an exceptional client experience that reflects the brand's heritage, values and uncompromising standards of service.

This role is focused on client experience, brand standards, product knowledge and boutique operations. The successful candidate will work collaboratively with colleagues and Management to ensure that every client interaction is thoughtful, personalized and consistent with the standards of a world-class brand.

If you take pride in delivering extraordinary service and making clients feel welcome and supported, we would love to meet you

Client Experience & Service Excellence

- Deliver and continuously enhance exceptional client experiences across the entire client journey, from welcome and consultation through purchase and after-sales.
- Uphold the brand's visual, operational, presentation and etiquette standards throughout the boutique.
- Build strong client relationships and contribute to client satisfaction, loyalty and retention.
- Respond to client questions, feedback and concerns with professionalism, discretion and appropriate follow through.




- Support post-sale follow-up and collaborate with Management to ensure a seamless after-sales experience.
- Monitor client feedback and identify opportunities to further enhance the client experience.

Product Knowledge & Brand Standards

- Maintain a strong knowledge of the brand's heritage, collections, product features and key attributes.
- Participate in ongoing brand and product training and utilize available learning resources and digital platforms.
- Share product knowledge and best practices with colleagues to support a collaborative and knowledgeable team environment.
- Consistently represent the brand with professionalism, discretion and attention to detail.

Boutique Operations

- Support the smooth day-to-day operation of the boutique, including opening and closing responsibilities as required.
- Collaborate with colleagues to maintain a clean, organized and fully prepared boutique environment.
- Ensure appropriate supplies and operational requirements are maintained.
- Maintain clear and effective communication with Store Management and team members.
- Exercise sound judgment, problem-solving and decision-making skills in addressing client and operational matters.
- Ensure compliance with company policies, brand standards and applicable regulations.

Events & Client Engagement

- Assist in the planning,



coordination and execution of in-store and external client events.
- Represent the boutique and brand with professionalism and discretion at client events and special occasions.
- Contribute to creating a welcoming, engaging and elevated boutique environment.

Team Collaboration

- Work collaboratively with colleagues across Client Experience, Sales, Hospitality, Administration and Service.
- Support colleagues when required to ensure that the highest level of client service is consistently maintained.
- Contribute to a positive and collaborative team environment by sharing knowledge and best practices.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role. Additional duties and responsibilities may be assigned based on the needs of the boutique and the business.

You will thrive in this role if

- You are passionate about luxury and understand that exceptional client experience is created through every interaction and every detail.
- You are confident and approachable, naturally build relationships and understand how to provide attentive service while maintaining the discretion expected in a luxury environment.
- You take pride in your knowledge of the brand and products, are committed to continuous learning and enjoy contributing to a collaborative team environment.
- You understand that luxury service is not simply about the product — it is about how the client feels throughout the entire experience.

Qualifications

- Previous experience in luxury retail, hospitality, jewellery, watches or another premium client-s

📌 Client Experience Specialist (Mississauga)
🏢 Raffi Jewellers Yorkdale
📍 Mississauga