Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Excellent Place to Work Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, province, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

JOB RESPONSIBILITIES

- Arrangements Conference Receives or initiates call to deceased next of kin.
- Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
- May perform removals or transfers adhering to company standards and processes.
- Cares for deceased in a respectful manner.
- Updates removal status in proprietary software.
- Greets next of kin and escorts to meeting space.
- Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
- Discusses available life insurance and available benefits, such as Veteran.
- Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
- Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
- In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
- Responsible for reviewing and authorizing merchandise and service contract revisions.




- Directing Services Confirms authorization to proceed with service Arrangements.
- Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
- Shall be present for graveside services included in the purchase agreement.
- Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
- Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
- Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
- Interacts with the family to fulfill the death care requests.
- While interacting with family and guests, obtains leads for pre-need services.

Event Planning

- Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
- Produces MeM products that may include scanning photos,



ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
- Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
- Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.
- May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
- May attend community or charity events to represent and promote the location or market.

General

- Works under general guidance.
- New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance.
- Exhibits accountability for behaviors.
- Ensures compliance with local, state, and federal regulations.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
- Notifies manager when workload is light and volunteers for additional work.
- Adjusts effectively to work within new work structures, processes, requirements or cultures.
- Additional responsibilities as requested or assigned.

Minimum requirements

Education & Licenses

- Graduated from an accredited school or college of mortuary science
- Current Funeral Director license as required by provincial regulations
- Valid driver’s license wi

📌 Funeral Director (Toronto)
🏢 Service Corporation International
📍 Toronto