Job Title : Assistant Manager, Education & Adventure Programs

Location : North Vancouver

Department : Mountain Adventures

Reports to : Manager, Education, Adventures and Wildlife

Role Status : Full time – Permanent – Salary

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a qualified atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

Job Summary

The Assistant Manager provides support with hiring, reporting, planning and on-hill assistance and set-up for the delivery of Adventure and Education programs. The role is critical to support our Educators and Adventure Guides so that they can focus on managing groups visiting Grouse Mountain. This person would be under the supervision of the Manager for Education, Adventures and Wildlife and would work in conjunction with and support the Education and Adventures Sales Coordinator role and Education and Adventure Program Supervisor to ensure a smooth delivery of the programs.

Essential Job Functions

- Support planning and implementation of the fiscal sales,



business development strategy and program plan for the following areas:
- Education Programs
- Adventure Programs
- Corporate Adventure Training (CAT) Programs
- Snowshoe Programs
- Summer Adventure Camp Programs

- Assist in the design and implementation of new programs for the areas listed above
- Assist in the design and updating of new curriculum for educational field trips to align with the BC Curriculum for science, social studies, and physical education
- Oversee daily operations with summer Adventure Camps and be on radio to step in support our teams
- Help manage the guest/group experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
- Work with Education and Adventures Manager and Guest Services Manager to respond to all guest comments or inquiries
- In conjunction with the Education and Adventure Manager assist with hiring, training, leading and coordinating a team of up to 60 employees including Adventure Camp Leaders, Education Leaders and Adventure Guides
- Logistical support for our First Nations and Feasthouse programs and maintaining a positive work environment with our First Nations interpretive team
- Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff




- Maintaining the profitability of the Adventure Programs & Education department with the parameters of the specific budget
- Following forecasted labour budgets, controlling labour to keep in line with current and forecasted events
- Reviewing monthly fiscal reports to assist in managing expenses and labor and target revenue
- Developing relationships and maintaining communication with leaders in other departments, in specific to coordinate assistance for our programs and for large scale events and groups
- Maintaining inventory management for all materials, supplies and educational artifacts used for program offerings
- Assist with planning and executing annual Provincial Pro-D Day Teacher’s Open House each October
- Support in utilization, maintenance and inventory of snowshoe fleet
- Ensuring adherence to HR policies and procedures within the department
- Assisting with probation and annual performance evaluations for team members
- As a valued member of the management team, you may be required for duties within the department but outside of your regular role
- All other duties as required

Supervisory Responsibility

Provides support to a team of up to 60 employees, including Adventure Camp Leaders, Education Leaders and Adventure Guides.

REQUIRED QUALIFICATIONS AND ABILITIES

- Bachelor degree of Education or Business preferred or equivalent combination of training and experience required
- 1-2 years proven experience in management/supervisory role
- Experience and qualifications preferred in at least 2 of the following areas: Outdoor Education, First Nations, Wildlife/Ecology, Physical Educat

📌 Assistant Manager, Education (North Vancouver)
🏢 Northland Properties
📍 North Vancouver