Company Description

Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Company Description

Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us? Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from current building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

- CFLS is a caring company who values our staff.
- CFLS is local and is part of the community.
- CFLS is a full-service fire protection contractor.
- A great working environment with opportunities for career advancement.
- Comprehensive Group benefits.
- Educational assistance program.
- Employee referral bonus program.

Job Description

Fire Alarm Service Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s Division. The Manager will be responsible for developing, coaching, direct, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth,



safety and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT and management to achieve overall company objectives. The Service Manager will contribute his/her efforts to “making life safety simple” to our customers and service team. This job description is to be used as a guideline only and may not incorporate all functions of the job.

Task & Responsibilities

Direct Management of Field and Shop Services Staff

- Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue
- Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops
- Analyze and provide suggestions on salary decisions for all technicians
- Provide feedback on staffing issues and recommend when to make adjustments to staffing levels or staffing changes
- Approving vacation requests for technicians
- Maintain a team environment where staff feel supported and proud to represent the company
- Train technicians how to perform their jobs properly and facilitate opportunities for learning new skills and techniques
- Ensure all direct staff receives appropriate training on job duties,



corporate policies and applicable procedures
- Ensure staff and department have required resources to effectively perform their job/duties

Project Management of Jobs

- Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment
- Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly
- Reviewing scope of work with technicians to ensure they understand the job
- Start technician’s off on job’s and set clear expectations as needed
- Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable
- Work with our Administrators in making sure jobs are billed and closed out properly
- Assist Sales in pricing T&M; service jobs, and assist with deficiency pricing as required
- Support scheduling and admin by interacting directly with customers to resolve issues

Customer Service

- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
- Work with our customers to ensure their requirements and expectations are met and improved
- Maintain positive relationships with key customers and prospects
- Back up support for other Service Managers as needed

Qualifications

- Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
- Current or past CFAA Certification (would be an asset)
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📌 Fire Alarm Service Manager (Ottawa)
🏢 Classic Fire + Life Safety
📍 Ottawa