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Service Administrator

Functional area: Service

Onsite or Remote: Onsite

Country/Region: CA

City: Lively

Location: Lively, ON, CA, P3Y 1L2

Company name: Epiroc

Date of posting: Oct 13, 2026

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

- Competitive wages and annual employee bonus and incentives as applicable to certain positions.
- Family-friendly benefits package.
- Company matching group retirement savings plan.
- Paid vacation and sick time.
- Fleet vehicles and travel allowances (as applicable).
- Support for relocations.
- Employee perks and discounts.




- Trades apprenticeships.
- Support for growth, training and education.
- Progressive versatile work arrangements as applicable to certain positions.
- Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Service Administrator at Epiroc

The Service Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business reports and timely invoicing of service orders and contracts as required.

Work Type (Onsite/Hybrid/Remote):

Onsite

Responsibilities:

- Opening Service Orders with the required information i.e. Purchase
- Order/Service Request Forms/Scope of Work.
- Administrating contract work orders and reporting.
- Handling warranty work orders with the required information and approvals.
- Controlling Service Order costs within budget.
- Ordering, tracking & expediting of parts for the Service Orders.
- Carrying out invoice process of Service Orders in a timely manner.Confirming accurate entry of labor on Service Orders.




- Purchasing from external suppliers as required.
- Providing customer quotations & failure analysis reports for repair & return, exchange & fixed price Service Orders.
- Management and control of WIP (work orders in progress)
- Retrieve, organize, and analyze information to help a company improve production, efficiency, or another valuable aspect of the business's operations.
- Test programs or databases, correct errors and make necessary modifications to existing databases.
- Writing and developing reports to meet business needs.
- Continuously improve reporting implementation and adapt to changing technologies.
- Identifying potential new sales opportunities.
- Work hand-to-hand with stakeholders to understand business problems, developing data driven solutions to overcome these problems.
- Assist in vacation planning, administration coverage, after hours scheduling.
- Assist in the promotion and implementation of Customer E-Commerce Solutions ie. Shop On Line, EDI, DocMine, Nimbi, Ariba, M3....
- Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
- Perform special studies and carry out special assignments, as required by his/her manager.
- Work on special projects assigned to you by your manager or PSD BLM.
- Work cooperatively and positively with all departments in a spirit of teamwork to address problem areas and stimulate aftermarket sales.
- Foster practices within the company that is consistent with its values and beliefs. Share knowledge with colleague

📌 Service Administrator (Lively)
🏢 Epiroc
📍 Lively