Position: Systems Administrator

Position Type: Full time, Permanent (Existing Vacancy)

Location: Greater Toronto area, Canada (Hybrid with Regular Onsite Presence and Travel Requirements)

Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it.

The Opportunity:

The Systems Administrator, supporting Postmedia Distribution Services, provides leadership and hands‑on support for enterprise applications, end‑user services and related business technology. The role is responsible for improving how the organization works through process improvement, training, automation and practical technology solutions, while increasing service quality, strengthening security and controlling operating costs.

This position connects business departments, internal IT teams, senior leadership and external partners. The successful candidate will translate business requirements into supportable solutions, maintain reliable day‑to‑day services and lead technology change from discovery through implementation and ongoing support.

The position combines people leadership, business relationship management, operational support, application ownership and project delivery responsibilities in a fast‑paced national setting.

Work Environment, Travel And Operational Support Requirements

- Regular onsite attendance is an essential requirement of this position. The Systems Administrator is expected to maintain an active presence within company locations to support employees,



build strong business relationships and provide leadership for operational, support and project activities.
- This is a hybrid position. While remote‑work flexibility is available, the successful candidate will be expected to work onsite regularly based on operational requirements, project demands, employee support needs and leadership priorities.
- Periodic travel to company offices, production facilities, distribution locations, vendor sites and partner locations is required.
- The role operates within a geographically distributed organization and supports multiple locations, business units, operating companies and external service providers across Canada.
- As the senior escalation point for business applications, support services and operational technology issues, the Systems Administrator participates in an on‑call rotation and must be available to respond to significant service disruptions, major incidents and business‑critical issues when required.
- Periodic after‑hours work is expected to support upgrades, maintenance activities, technology deployments, migrations, cutovers, system testing, disaster‑recovery exercises and other activities that cannot be performed during normal business hours.
- The position requires flexibility to work evenings and weekends when necessary to maintain service continuity,



support operational requirements and deliver key business initiatives.

What you’ll do:

Enterprise Applications and Business Systems

- Provide ongoing support and lifecycle management for business applications and systems, including requirements, selection, implementation, configuration, integration, upgrades, support and retirement.
- Manage application performance, availability and supportability so business users can obtain maximum value from the technology in use.
- Establish and maintain application ownership, support models, roadmaps, inventories, licensing records, technical dependencies and recovery requirements.
- Coordinate application testing, release planning, upgrades, production changes, vendor fixes and post‑implementation support.
- Evaluate new software and services against business, technical, security, privacy, accessibility, integration and total‑cost requirements.

Service Delivery, Incident and Problem Management

- Lead application support, service desk and end‑user service activities, including workload prioritization, escalations and service‑quality oversight.
- Establish service standards, escalation paths, ticket priorities, service‑level expectations and consistent customer communication practices.
- Act as the senior escalation point for major incidents, complex application problems, service interruptions and high‑priority business issues.
- Coordinate technical and vendor resources during outages and ensure stakeholders receive timely, clear and accurate updates.
- Maintain knowledge articles, support procedures, troubleshooting guides and self‑service resources.

Business Partnership, Process Improvement and Training

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📌 Systems Administrator (Toronto)
🏢 Postmedia Network
📍 Toronto