Senior Specialist, Research and Insights

Location: Vancouver, BC, CA

Job Function: Facilities and Technical

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.
We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.
Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

- 74 Seymour Street W, Kamloops

This is a 15 Months, Full Time opportunity

Expected Salary Range: $87,530.00 - $109,414.00 - $136,768.00

- Our typical hiring range will be +/- 5% of the midpoint shown above
- Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games,



technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary:

The Senior Specialist, Research and Insights supports and guides the development and execution of insight generation across the organization through primary market research and business intelligence and reporting solutions. The role manages the consolidation of strategic, market and customer performance metrics insights to assist with organizational-wide strategic decision-making. This role is instrumental in developing the Research and Insights team function within the organization through strong client management and relevant research and analytics insight delivery. The Senior Specialist acts as a consultative partner and builds relationships with all business units in the area of consumer insight and market intelligence.

Key Accountabilities:

- Consults with and influences business stakeholders, understands their needs, clearly communicates this direction to internal team members,



and makes presentations of complex concepts to an executive audience as required.
- Provide business planning support on initiatives, budget and process management between the department and analytics teams.
- Acts as an expert advisor in the development and execution of primary research and provides analysis of market and economic indicators, assessing their potential impact and supporting the organization’s ability to address competitive challenges, opportunities and risks.
- Develops proactive, relevant and actionable insights across the organization using market research and analytics.
- Provides guidance, support and knowledge sharing to team members on research methodologies and client engagement to support corporate and departmental objectives.
- Proactively develops strong relationships with clients, in particular those responsible for financial and business planning, business performance management, marketing and operations. Facilitates client discovery meetings to understand information needs.
- Plays a key role in fostering robust working relationship with other EBI team members to leverage BI data with Research information to generate insights.
- Provides recommendations on business planning/prioritization, annual budget, departmental process and policies, including procurement; identifies gaps and provides creative solutions to enhance departmental processes.
- Supports the Manager, Research & Insights with the development of strategies and plans for supporting the achievement of business objectives while working closely with stakeholders.
- Supports enterprise strategic initiatives related to increasing customer understanding at BCLC.

Minimum Require

📌 Senior Specialist, Research and Insights (Vancouver)
🏢 British Columbia Lottery
📍 Vancouver