Job Category : Banking - Customer Service & Advice

Requisition Number : BRANC

- Posted : October 6, 2026
- Full-Time
- On-site

Locations

Showing 1 location

Description

Reporting to the Vice President, Retail, the Branch Manager provides strategic leadership and operational oversight to ensure the delivery of exceptional member experience and compliance with all internal controls and regulatory standards. The Branch Manager leads, coaches, and mentors a high-performing Consultant team, with a solid focus on relationship banking and personalized financial advice.

Working collaboratively with other branch leaders and internal partners, the Branch Manger drives branch performances, supports organizational goals and ensures members receive seamless, quality advice and service. This position champion and supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions.

KEY ACCOUNTABILITIES

Leadership, Coaching & Culture Building

- Build and lead a strong advice culture, with a focus on relationship banking and providing proactive financial guidance.
- Coach, mentor, and empower employees; assign appropriate discretionary limits aligned with their experience and level of competency.
- Promote a positive and respectful work environment, fostering collaboration, accountability and continuous learning through providing effective, consistent and constructive coaching and communication to all employees.
- Act as a change leader, championing cultural shift towards proactive advice and service delivery.
- Communicate ACU’s vision, mission,



and strategic priorities in ways that inspire and engage employees.

Strategy, Operations, and Risk Management

- Translate organizational goals and objectives into actionable strategies and performance targets for the branch and employees.
- Champions a digital-first mindset by encouraging adoption of digital tools and services through education and leadership.
- Create a respectful work environment that stimulates, guides and encourages employees to realize their maximum potential and encourages career development.
- Ensure internal controls are adhered to, accurate and timely reports are completed, and internal audit processes are followed.
- Oversee and manage the branch’s annual operating budget, balancing cost-efficiency with service excellence.
- Adjudicate credit applications within assigned limits, ensuring sound lending decisions that align with risk policies and member needs.
- Responsible for compliance and risk management, through the execution of internal policies and procedures, maintain ongoing compliance with regulatory and legislative requirements at all times.

Member & Community Engagement and Industry Awareness

- Actively engage in community initiatives, sponsorships, and volunteer opportunities to strengthen ACU’s local presence and foster trust among members




- Identify and pursue business development opportunities, including outreach to potential members, referral partnerships, centers of influence, and financial education programs.
- Resolve complex member complaints with professionalism, ensuring the needs of members, employees and the credit union are met.
- Maintain current and relevant knowledge of industry trends, competitor products and strategies.
- Ensure branch operations, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

QUALIFICATIONS

Education and Experience

This position requires the completion of a post-secondary program in a related field, plus 6 to 10 years of job-related experience, or an equivalent combination of both education and experience. Minimum of 3 years of leadership experience within a financial institution, overseeing branch operations, budgets, reporting, and service standards. Leadership/Coaching Certificate and/or CFP/PFP designation would be considered an asset.

Key Occupational Skills:

- Writtenand verbal Frenchfluencywouldcome inhandybutisnotrequired
- Minimum 3-5 years of experience advising and providing financial products (consumer and small business loans, lines of credit, mortgages, deposit and investment products).
- Skilled in adjudicating credit applications and making lending decisions aligned with policy and risk guidelines.
- Strong leadership skills with ability to lead, coach, mentor, delegate and fo

📌 Branch Manager (Saint Claude)
🏢 Assiniboine Credit Union
📍 Saint Claude