Position Type: Full-time

Department: Logistics

Work Location: Markham, Ontario

Work Hours: 40 hours per week (Afternoon shifts typically from 1pm-9pm EST, driver shifts can start as early as 5:30am)

Work Arrangement: On-Site

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity





Work alongside the Transportation Manager to ensure all scheduled deliveries for the next day are routed optimally inside of TMS system. Review vehicles and ensure that maintenance is up to date. Responsible to oversee/facilitate the reliable transportation medication and medical supplies in a safe and timely manner from the facility to medical clinics and to clients across Ontario and providing "white glove" service at each delivery location.

A Day in the Life (What you will do here)

- Review delivery orders in the TMS and assign them to productive routes based on service windows, geography, capacity, and priority.
- Coordinate next-day delivery schedules and optimize route sequencing to improve on-time performance and operational efficiency.
- Monitor active routes and delivery progress, identify delays or service risks, and make timely routing adjustments.
- Serve as the primary contact for delivery exceptions and coordinate with pharmacy, warehouse, clients, and transportation teams to resolve issues.
- Work directly with third-party carriers to investigate and resolve delivery issues, including delays, missed or incomplete deliveries, damaged shipments, proof-of-delivery discrepancies, and re-delivery requirements, while ensuring timely communication and documented resolution.
- Maintain accurate shipment, route, stop,



and delivery-status information in the tms and related tracking systems.
- Validate order readiness, delivery requirements, addresses, contact details, and special instructions before routes are finalized.
- Communicate route plans, schedule changes, delivery priorities, and special handling requirements to drivers and internal stakeholders.
- Coordinate the movement of medications, medical supplies, totes, coolers, and related materials between pharmacy, warehouse, and delivery operations.
- Track delivery completion, investigate missed or incomplete stops, and coordinate recovery plans or re-deliveries as required.
- Prepare and maintain daily routing, delivery exception, on-time performance, and service-quality reports.
- Support warehouse and pharmacy operations by coordinating order readiness, staging priorities, dispatch timing, and shipment documentation.
- Promote accurate order handling, timely communication, regulatory compliance, and excellent service standards throughout logistics operations.
- Compile and distribute daily, weekly, and monthly logistics reports and kpi dashboards for management, highlighting trends, service risks, and improvement opportunities.
- Track and report on-time delivery rate, first-attempt delivery success, missed or incomplete stops, and delivery exception volume.
- Monitor route efficiency metrics, including planned versus actual route adherence, reroute frequency, stops per route, delivery time, distance travelled, and capacity utilization.
- Track order and delivery accuracy, average cost per delivery, and re-delivery frequency to support service quality

📌 Delivery Driver/Logistics Coordinator (Markham)
🏢 Sentrex Health Solutions
📍 Markham