RQ09225 - Solution Architect - CRM - Intermediate

Job Openings RQ09225 - Solution Architect - CRM - Intermediate

About the job RQ09225 - Solution Architect - CRM - Intermediate

Description

A Note on Assignment Type

This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Scope

- The Office of the Public Guardian and Trustee (OPGT) requires a solution architect - CRM to provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O;).

As a technical leader in the data migration and reporting team, you will provide expert guidance into all aspects of the data migration from legacy solutions into Dynamics 365 CE and F&O;, full and delta load design and implementation and ensure a quality data migration.

Other responsibilities include:

- Lead the development, implementation and management of D365 CE and F&O;, monitoring of the whole system.
- Define the interactions between application packages, databases and middleware systems.
- Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.




- Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
- Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
- Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
- Ongoing Support: lead post-migration support, analysis and resolution of data-related issues or questions; help with optimizing data management processes in the recent environment.
- Other duties as assigned.

The Vendors Personnel will also be required to:

- Complete work and achieve milestones within the assigned deadlines.
- Notify the Cluster/Ministry project Manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as he/she becomes aware of them
- Submit Deliverables for the Cluster/Ministry approval as they are completed.
- Comply with the Ontario Government and the Cluster/Ministry security procedures and practices
- Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices
- Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines
- Provide knowledge and skill transfer to a designated Cluster/Ministry staff; and
- Comply with the Ontario Government I⁢ Directive,



Operational Policy on the I⁢ Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

Experience and Skill Set Requirements

A Note on the VOR Master Service Agreement

The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal . If the current statement of work expires on March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026, based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026, and be upon the same terms, conditions, and covenants contained in the SOW.

The start date is subject to change based on security clearances and contract signing timelines.

Mandatory Requirements

- At least 3 years of recent experience as CRM architect in Microsoft Dynamics 365 CE and F&O; implementation, data migration and solution integration

Desired Skills and Experience

- Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O;) functionalities and capabilities
- Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
- Knowledge of performance considerations in different environments
- Experience in structured methodologies for the design, development and implementation of applications
- Extensive experience in CRM applications analysis and design in large enterprise environments
- Experience in the use of data and process modelling methodo

📌 Solution Architect - CRM - Intermediate (Toronto)
🏢 Rubicon Path
📍 Toronto