About the Role
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety programs across Bay Adelaide Centre and 2 Queen Street East, representing more than 3.5 million square feet of premier Class A office and mixed-use real estate in Toronto’s downtown core. At the center of this portfolio is Bay Adelaide Centre, one of Toronto's most prestigious commercial office complexes, complemented by oversight of 2 Queen Street East, a critical transit oriented asset directly connected to TTC Queen Station and the future Ontario Line. Together, these properties form a significant employment and transportation hub within the Financial District, requiring a sophisticated and integrated approach to security operations, emergency management, stakeholder engagement, and public safety.
This role is accountable for ensuring the safety and security of tenants, employees, contractors, visitors, and the public through the effective management of security operations, life safety systems, emergency response planning, regulatory compliance, and risk mitigation initiatives. The position oversees all security personnel, physical security infrastructure, and third-party service providers, ensuring adherence to applicable legislation, industry best practices, client expectations, and CBRE corporate standards.
As a key member of the property leadership team, the Security & Life Safety Manager provides leadership in daily security operations, crisis management, business continuity planning, tenant engagement, and stakeholder relations. The role fosters robust partnerships with external agencies and community partners, including Toronto Police Service (52 Division and Community Response Unit), PATH-COMM, emergency services, Metrolinx,



TTC and municipal authorities to support a safe, secure, and welcoming environment across all assets.
The Security & Life Safety Manager applies security risk management principles to identify, assess, and mitigate risks while safeguarding people, property, operations, and reputation. This position is responsible for maintaining compliance with all applicable government regulations, fire and life safety requirements, and CBRE policies, while driving continuous improvement and operational excellence across the portfolio.
What You’ll Do:Security Operations & Leadership
• Oversee security operations, manage budgets, and ensure timely delivery of departmental objectives and service commitments.
• Oversee the operation and continuous enhancement of the Security Operations Centre (SOC), ensuring effective monitoring, incident management, dispatching, and emergency communications across the Bay Adelaide Centre complex.
• Manage day-to-day security and life safety operations, electronic security systems, investigations, and emergency preparedness activities.
• Develop and execute a multi-year Security & Life Safety strategy aligned with the client, CBRE, and asset management objectives.
• Provide monthly compliance reporting to ownership and senior leadership on security performance metrics, emerging risks, incidents, and capital project initiatives.
• Lead continuous improvement initiatives to enhance security operations,



tenant experience, and operational efficiency.
• Lead security planning for large scale events, demonstrations, labour disruptions, severe weather events, and other business continuity risks.
• Provide formal supervision to employees including recruiting, hiring, coaching, performance evaluations, training, development, and retention.
• Oversee administration and maintenance of CCTV, access control, alarm monitoring, and related security technologies.
• Lead evaluation of emerging physical security technologies including AI-enabled video analytics, visitor management systems, security automation, and integrated command centre solutions.
• Identify opportunities to improve operational efficiency through technology and process innovation.
• Coordinate daily activities, schedules, staffing assignments, and cross training initiatives.
• Implement security procedures and ensure compliance with company policies and industry regulations.
• Act as primary point of contact for tenants, clients, stakeholders, and department managers.
• Lead by example and model CBRE RISE values when engaging in diplomatic and high-profile tenant environments.
• Develop and maintain security protocols for high-profile tenants and security sensitive occupancies.
• Foster a customer service focused security culture that balances risk mitigation with exceptional tenant experience.
• Participate in key tenant meetings and support relationship management activities related to security, emergency preparedness, and special events.
• Support tenant onboarding activities including security orientations, access control planning, and emergency preparedness programs.
• Coordinate security operations and emergency response plannin

📌 Security & Life Safety Manager (Toronto)
🏢 CBRE Group
📍 Toronto