ResponsibilitiesPRIMARY PURPOSE
Provides input into the strategic direction and oversight for the development, negotiation, implementation and management of the Compass Card and Fare Gate (CCFG) contracts and the Revenue Contracts and Fare Infraction function. Manages the development and implementation of Compass initiatives and integrated solutions that support the Compass operations and revenue collection.
Key Accountabilities
Provides input into the strategic direction in the development of CCFG strategies and plans, and in providing oversight of the CCFG contract and the Revenue Contracts and Fare Infraction function. Collaborates with the Director as the CCFG contract business owner and partners with strategic sourcing resources in related negotiations, involving complex, high risk, major transactions. Manages the development and implementation of Compass initiatives and integrated solutions that support the Compass operations.
Manages day-to-day CCFG contract administration and ongoing interface with the contractor, ensuring all terms and conditions are being met. Also takes a similar lead on other contracts, including those for Compass products, vendors, payment processing and stakeholder programs. Leads performance management and related metrics/analysis;

change, risk and incident management;

regular and ad hoc reporting;

document control;
schedules;

service commencement;
audit process;

annual maintenance;
safety and security;

and management oflicenses.
Develops and maintains financial models to support strategic decisions impacting the business including the preparation of revenue estimates associated with fare increases and amendments to the Transit Tariff. Contributes to the forecast, budget and the 10 Year Plan,



providing senior level advice on revenue audit program and analysis as needed. Supports Director in the development of required presentations, reports and other financial information for executives and Audit Committee of the Board, and for input to critical reporting and planning activities pertaining to Compass operations and revenue collection.
Collaborates with the Strategic Planning & Policy team to design and implement fare policies and products that support regional growth and strengthen long‑term financial sustainability.
Takes the lead on negotiation and provides expertise and oversight on administration of other contracts, including those related to Compass products (e.G. card and roll stock, packaging, shipping), retail vendors, payment processing and stakeholder programs, partnering with strategic sourcing resources on commercial contracts, and Financial Services on revenue contracts. Collaborates with Director and other Compass managers to ensure contract terms and conditions address emerging business requirements.
Develops key requirements, measures and protocols to mitigate risks;

keeps the Director apprised of CCFG contractor performance at regular intervals;

and generates related reports for the TransLink executive, Strategic Sourcing, and provincial stakeholders.




Leads the administration of the revenue contracts function and fare infraction system. Oversees the fare infraction dispute adjudication system for TransLink, including dispute screening policies, procedures, and forms. Oversees the integration with TransLink's revenue collection processes and the appeal process. Leads policy discussions to ensure compliance with legislation and regulations.
Resolves escalated and highly complex or sensitive disputes or issues presented by direct reports;

reviews and affirms affidavits.
Acts as a key contact for the CCFG contractor, engaging in ongoing interface to address performance and other contract matters. Alerts all key stakeholders to any deficiencies or contractual implications, and advises Director on strategies to resolve sensitive contract issues. Reviews and approves compensation, relief events, and claims by the contractor.
Participates with Director and other Compass managers in defining Compass system operations and maintenance requirements from a contract oversight perspective. Also provides input regarding future system functionality, commercial development and Compass commercialization. Provides day‑to‑day support to other Compass managers as needed.
Manages data stewardship by developing access profiles and managing access to the Compass system. Also manages Compass system‑related FOI, Terms and Conditions of Use, privacy and judicial requirements.
Manages reporting staff, including selection, development, coaching, performance management and all other people management practices. Manages external contractors, as required.
Qualifications
Degree in business, law, or a related discipline and eight years of progressive experience in leading

📌 Senior Manager, Contract And Reporting Services (Toronto)
🏢 TransLink
📍 Toronto