COMPANY OVERVIEW

Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement, helping brands navigate a world where traditional media and marketing boundaries have blurred. By blending strategy, creativity, media, digital, and AI-enabled execution, Tracxtion drives measurable results through a commitment to hybrid collaboration that seamlessly integrates human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential events, and in-store retail solutions, Tracxtion partners with leading brands to deliver impactful, innovative, and scalable omnichannel experiences that resonate in the modern marketplace.

ROLE OVERVIEW

The Manager, Benefits, Perks & Leaves is a senior individual contributor responsible for managing, supporting, and continuously improving Tracxtion’s benefits, employee perks, leaves, and workplace accommodation programs for 800+ employees across the Tracxtion collective of agencies.

Reporting to the Senior Manager, People & Culture, this role serves as the subject matter expert and primary program lead, partnering with People & Culture, Payroll, Finance, Legal, business leaders, brokers, insurers, and external vendors to deliver consistent, compliant, and employee-focused programs.

The role will manage day-to-day program administration and governance, support employees and leaders through key processes and complex cases, and identify opportunities to improve programs, systems, and the overall employee experience.

CORE RESPONSIBILITIES

Manage

- Manage benefits programs across Canada and the United States, including enrolments, eligibility changes,



life events, terminations, reconciliations, audits, and annual renewals.
- Manage parental, medical, disability, personal, statutory, and other leave processes, including documentation, timelines, benefit continuation, payroll impacts, and return-to-work planning.
- Manage workplace accommodation processes in partnership with employees, leaders, People & Culture, and appropriate advisors.
- Manage employee perk and wellbeing programs, including enrolments, communications, participation, utilization, and program costs.
- Manage relationships with brokers, insurers, benefits providers, wellbeing partners, and other external vendors.
- Maintain accurate policies, procedures, employee resources, case records, approvals, and audit documentation.
- Monitor program compliance with applicable Canadian and U.S. requirements and escalates legal or high-risk matters as appropriate.

Support

- Serve as a key point of contact and subject matter expert for advantages, leaves, accommodations, perks, and wellbeing programs.
- Support employees and managers with clear, practical guidance throughout benefits, leave, accommodation, and return-to-work processes.
- Partner closely with People & Culture, Payroll, Finance, Legal, IT, and business leaders to ensure accurate and timely program delivery.
- Resolve escalated coverage,



eligibility, vendor, payroll, and employee service issues.
- Support annual budgeting, forecasting, benefits of renewals, vendor evaluations, and program planning.
- Support integrating and harmonizing programs across Tracxtion’s growing North American group of companies.

Improve

- Identify opportunities to simplify and standardize benefits, leave, accommodation, perk, and wellbeing processes across the organization.
- Develop reporting and dashboards to track program costs, participation, utilization, leave activity, service levels, and employee trends.
- Use employee feedback, market practices, and program data to recommend enhancements.
- Improve vendor performance, employee communications, documentation, controls, and service delivery.
- Leverage HR technology, automation, and AI-enabled tools to improve efficiency and accuracy while protecting employee confidentiality.
- Help create a consistent, supportive employee experience while recognizing legitimate differences between Canadian and U.S. requirements.

EXPERIENCE & SKILLS

- 5+ years of progressive HR experience, including at least 3 years of direct experience with benefits, leaves, accommodations, or related programs.
- Experience supporting employees and programs across both Canada and the United States.
- Experience working within a large, multi-entity, or geographically dispersed organization.
- Strong knowledge of benefits administration, leave management, disability processes, and workplace accommodations.
- Experience managing benefits renewals and working with brokers, insurers, and third-party vendors.
- Working k

📌 Benefits, Perks (Toronto)
🏢 SALT XC
📍 Toronto