Field Service Technician, Electrical & Software Systems (FS2609)

Location: Toronto, ON

Type: Full-time, In-office

Vacancy Status: Existing

Start date: Immediate

Experience: 3–6 years of relevant industry experience inField service, electronics, robotics, automation, or related electromechanical systems

Education : Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.

About Able Innovations

Able Innovations Inc. is a Toronto-based, Canadian-owned company revolutionizing healthcare with intelligent robotics. Since 2018, we have been designing, manufacturing and delivering advanced robotic solutions to acute care hospitals across North America. Our flagship product, the ALTA Platform®, is a one-of-a-kind patient transfer solution that addresses critical challenges in hospital workflows, thereby minimizing staff injuries and enhancing patient dignity through protected and seamless automation.

About the position

We are looking for a hands-on Field Service Technician with strong electrical and software troubleshooting skills to help deploy, maintain, and support ALTA systems.

You will complement our team's mechanical and mechatronics expertise with the ability to investigate electrical faults, interpret diagnostic logs, troubleshoot device communications, and understand how software and hardware interact.

Able Innovations is a small, dynamic startup where initiative, sound judgment, and ownership matter. You will work directly with customers and engineering, solve problems in hospital environments,



and help build the service procedures and capabilities needed to support a growing fleet.

This role is 100% in office.

Responsibilities:

- Field Service & Operations: Install, inspect, maintain, and repair ALTA systems at customer sites.
- Electrical & Software Diagnostics: Diagnose electrical, electronic, and software-related faults involving power systems, wiring, sensors, motor controllers, and device communications.
- Testing & Verification: Use diagnostic tools, system logs, and structured testing to isolate faults and verify repairs.
- System Maintenance: Perform approved firmware updates, configuration changes, calibrations, and functional testing.
- Hardware Servicing: Complete mechanical adjustments and component replacements as part of servicing the full system.
- Customer Support: Provide remote troubleshooting and in office support, keeping customers informed of progress and next steps.
- Engineering Collaboration: Work with engineering to reproduce issues, capture diagnostic evidence, and validate corrective actions.
- Documentation & Process Improvement: Maintain accurate service records (findings, work performed, parts replaced, test results) and continuously improve troubleshooting guides, service procedures, and technician training materials.




- Safety & Compliance: Follow approved safety and service procedures and complete required verification before returning equipment to use.

Required Skills:

- Electromechanical Service: Practical experience troubleshooting and servicing complex electromechanical equipment.
- Electrical Fundamentals: Strong electrical and electronics fundamentals, including reading schematics and tracing wiring and signals.
- Diagnostic Tools: Proficiency using multimeters and other electrical diagnostic tools.
- Software Troubleshooting: Experience using software tools to investigate faults, review logs, or configure equipment.
- Firmware & Networking: Familiarity with firmware updates, basic networking, and device communication interfaces.
- Hands-on Mechanical Skills: Comfortable performing hands-on mechanical work, including disassembly, adjustment, and component replacement.
- Methodical Problem Solving: A structured approach to troubleshooting accompanied by clear documentation of findings.
- Client Communication: Strong communication skills and professionalism when interacting with healthcare clients and partners.
- Autonomy: Ability to work independently, manage priorities, and recognize when engineering support is required.
- Travel: Willingness and ability to travel to customer sites across Canada and the United States.
- Education & Background: Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.

Bonus Ski

📌 Field Service Technician, Electrical (Toronto)
🏢 Able Innovations
📍 Toronto