Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Key Accountabilities

- Respond to FP/client inquiries promptly and accurately; proactively providing options and solutions including timely follow-up
- Create a positive FP, client and business partner experience at every interaction and look for ways to contribute to the ongoing improvement of the overall FPS&S; and client experience
- Submit, and follow up on recent account, transfer and other documents to ensure completion, advising the Financial Planner or client as required
- Investigate, resolve, and follow up on Financial Planner and client issues, providing viable solutions or options
- Provide documents/information that effectively supports the needs of the Financial Planner, detailing FP action as appropriate
- Proactively notify FPs of ongoing updates, Daily News Postings, policy changes, etc. that may affect their practice or daily routines
- Contribute to the timely and accurate completion of new account openings, account transfers, cash transfers, iForms, and other administrative and transactional requests
- Develop and foster strong productive relationships with the Financial Planners, their clients and our operations team




- Assist Financial Planners in daily business activities efficiently and effectively to ensure a legendary client experience while adhering to policies and procedures
- Be the number one resource for the Financial Planner
- Efficiently manage FP expectations through strong verbal and written communication skills
- Take ownership of all transactions, ensuring account maintenance, operations and escalations are processed in a timely and satisfactory matter
- Assist clients with inquiries and requests and proactively contact clients for appointment booking, seasonal opportunities and statement reviews acting as an extension of the Financial Planner's business
- Provide the Financial Planners with sales support by identifying net asset growth and revenue opportunities and reaching out to prospective clients

Shareholder

- Act as a brand champion for FPSS and bank, both internally and externally
- Be knowledgeable of practices, policies and procedures, complying with TDGB & IIROC codes of conduct and securities laws and regulations
- Prioritize and manage workflow to ensure quality, efficiency and timeliness
- Maintain a culture of risk management and control, identifying risks and escalating matters when appropriate
- Supervise day-to-day operations / activities, balance workloads,



ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
- Resolve escalated matters and refer complex issues / situations beyond own level of expertise
- Ensure adherence to operating standards and processes – perform quality checks and validation of work
- Review and/or update procedures ensuring all functions and systems are well documented
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
- Identify operational issues and recommend improvements, may provide support during implementation of new process changes
- Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
- Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit

Employee / Team

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Promote a positive work environment and culture of innovation, teamwork, diversity and performance
- Support the team by continuously enhancing knowledge/expertise and proactively identifying opportunities for improvement within the department, participating in department initiatives and projects
- Actively participate in personal develo

📌 FP Client Service Associate (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto