Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™ .

DUCA ( is distinguished for the following:

- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
- A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab ( a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA,



you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Systems Administrator

DUCA is looking for a System Administrator to join our growing team

Job Purpose & Summary

The Systems Administrator is responsible for maintaining, upgrading and supporting DUCA's information technology systems and processes, ensuring they align with the organization's standards and strategies. This position will also act as a primary escalation point for second-level help desk support and provide guidance to the Technical Support Analysts in resolving technology related issues, as well as participate as required in project-based initiatives concerning DUCA's IT infrastructure components and solutions. The Systems Administrator will coordinate with fellow members of the Systems Administrator team and participate in knowledge sharing.

Key Accountabilities & Duties

- Administer and Support (Install, Configure, Test, Maintain) server and endpoint operating systems, application software, and system management tools.
- Manage and monitor alerting, inventory and reporting for endpoint devices and their configuration states, and respond to error indicators, failures and alerts.
- Maintain patching processes and schedules for security hardening, collaborating with the Cybersecurity team.
- Administer user rights and access to network,



data and application resources while maintaining the highest levels of security and process compliance.
- Manage domain workplace, including Active Directory and Entra ID, Group Policy and Certificates.
- Maintain and monitor health status and readiness of the backup and disaster recovery environments, and participate in disaster recovery exercises.
- Develop and maintain documentation for configurations and processes.
- Assist with project-based IT Infrastructure initiatives where required.
- Work with 3rd party vendors to support existing infrastructure where required.
- Provide second-level support for internal customers and Helpdesk employees.
- Perform other IT-related duties as assigned.

Occupational Experience & Education Requirements

- 1+ years experience working as a Systems Administrator or equivalent demonstrated capacities
- 3+ years experience working in the information technology field
- Post-secondary education in Computer Science or a related technical discipline, or the equivalent work experience
- Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications an asset
- Experience administering and maintaining a VMware virtualized server environment with Windows and Linux servers
- Experience administering and maintaining a Public Cloud or Hybrid Cloud server environment
- Experience imaging, deploying, upgrading and supporting Windows 10/11 workstations
- Experience upholding patch management processes including security releases, version upgrades, and system image lifecycles
- Experience using and configuring ITSM solutions (ServiceNow, Fresh Servic

📌 Systems Administrator (Toronto)
🏢 Duca
📍 Toronto