Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Employee Relations Specialist (hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Position Summary

The Employee Relations Specialist develops, implements, and administers employee and labour relations practices that support employee engagement, operational effectiveness, legal compliance, and constructive union-management relationships. The role provides practical advice to managers, employees, HR colleagues, and business stakeholders and handles difficult or complex matters within established policy, collective agreement, and legal frameworks.

The position performs the full range of assigned employee relations work and provides substantive labour relations support, including investigations, corrective action, discipline, termination risk assessment, grievance administration, collective agreement interpretation, dispute resolution, arbitration preparation, labour-management consultation, and bargaining implementation. The incumbent manages projects with supervisory oversight and seeks guidance for recent assignments or matters outside the normal scope of work.

Core Responsibilities

- Proactively coaches and counsels managers on employee relations issues, performance concerns, conflict management, and appropriate corrective action.
- Guides managers in handling difficult or complex complaints and disputes, including discipline procedures, consistency considerations, and termination risk assessments.
- Coaches local HR and leadership on employee relations trends, issues,



and techniques that support positive employee relations and engagement.
- Administers employee relations programs through uniform and equitable application of policies and procedures.
- Handles and resolves escalated employee and internal client inquiries.
- Coordinates appropriate termination procedures, including preparation, risk review, and support during termination meetings.
- Resolves workplace conflict by investigating circumstances, conducting interviews, assessing evidence, exploring solutions, and facilitating conflict-resolution or team-building sessions.
- Interprets and applies collective agreements, memoranda of agreement, letters of understanding, bargaining protocols, and established labour relations practices.
- Administers grievances from intake through investigation, response, settlement discussions, withdrawal, mediation, arbitration preparation, or other disposition, with guidance on novel or high-risk matters.
- Prepares grievance responses, position summaries, chronologies, settlement language, disclosure packages, exhibits, briefing materials, and arbitration files.
- Supports the Employer at grievance meetings, labour-management meetings, joint committees, mediation, arbitration preparation, and labour board matters.
- Maintains constructive working relationships with union representatives and consults to clarify interpretation,



exchange information, prevent disputes, and resolve issues where appropriate.
- Advises managers on collective agreement provisions concerning seniority, job postings, temporary assignments, classification, scheduling, hours of work, overtime, callout, standby, vacation, leaves, layoffs, displacement, recall, severance, and related matters.
- Supports collective bargaining through research, issue analysis, proposal drafting, documentation, costing coordination, and implementation of negotiated changes.
- Responds to union information requests and disclosure obligations while protecting privacy, confidentiality, legal privilege, information security, and third-party information.
- Provides guidance on representation rights, investigatory meetings, steward activity, union access, bargaining-unit status, exclusions, and scope issues.
- Supports workforce-change processes, contracting-out or technological-change reviews, and strike, picketing, essential-service, business-continuity, contingency, or return-to-work planning where applicable.
- Coordinates implementation of settlements, arbitration awards, labour board decisions, and negotiated commitments with HR Operations, Payroll, Finance, Legal, and operational stakeholders.
- Maintains complete, accurate, confidential, and privilege-aware employee and labour relations case files, trackers, correspondence, evidence, decisions, and implementation records.
- Analyzes case trends and recurring disputes and prepares summaries, dashboards, risk assessments, and recommendations for HR and business leadership.
- Produces reports, including but not limited to attrition rates,

📌 Employee Relations Specialist (Burnaby)
🏢 NTT DATA North America
📍 Burnaby