INTERMEDIATE ADMINISTRATIVE ASSISTANT / APPEALS ASSISTANT (Edmonton)

Requisition #: R (GOAPRDJP )

Location:
Edmonton, Alberta (Onsite, 5 days per week)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 6 months to ) with 12 month extension available (up to 18-month contract)

Hours per day: 7.25

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date: October 6, 2026 (10:00 AM Mountain Time)

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Tri-global Solutions Group Inc. is seeking one (1) Intermediate Administrative Assistant / Appeals Assistant (Edmonton) to join our talented Service Delivery team at the Ministry of Jobs, Economy, Trade and Immigration (Government of Alberta).

WORK MODEL: The successful contractor(s) will be working onsite 5 days per week at 10405 Jasper Avenue, Edmonton, Alberta. Work must be done from within Alberta, due to network and data security policies. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:00 – 16:00 Alberta time, Monday through Friday excluding holidays. Successful contractor(s) will be responsible for their own parking. Public Transit is available in all locations. Some locations have paid public parking options.

Thank you.

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PROJECT OVERVIEW

The Appeals Commission (the “Commission”) is an administrative tribunal established under the Workers’ Compensation Act as the final level of appeal for worker’s compensation matters in the province of Alberta.



The Appeals Commission consists of four diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel process; and a secretariat that provides administrative and operational support to all components of the organization.

Reporting to the Senior Appeals Assistant, the temporary Appeals Assistant (AA) role is the main point of contact on the day of the appeal hearing. The AA is required to provide a wide range of front line assistance to external parties to the appeal, as well as support and guidance to internal stakeholders such as Appeals Officers, Hearing Chairs, Vice Chairs and Commissioners, in matters relating to the AA role. Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the parties with additional appeal-related documents, and is expected to take the lead of parties become distressed. After the hearing, the AA is responsible for updating the appeal file, and once the decision is written, the AA is required to format, proofread and send the appeal decision for publication and distribution.

DESCRIPTION OF SERVICES

Key Responsibilities

1. 1. Providing efficient and accurate support to Appeals Officers – Prepares and disperses Appeals Officers’ (AOs)



correspondence to participating parties – Creates the Document Index for the Appeal Documents Package (ADP) – Informed the assigned Appeals Officer of any recent submissions or circumstances occuring at the hearing (e.g. last minute submissions provided, requests for travel, changes of address, provisions of a wage loss form to the parties, etc.), following up where an adjournment occurs
2. 2. Manages hearing communications and situational irregularities fo scheduled hearings – Notifies the panel of any prehearing anomolies that might impact the success of the hearing – Coordinates set up and sharing of teleconference/video conference information with the parties and the panels – Instruct parties in how to participate in all formats of hearings – in person, teleconference, video – Attends, records hearings hearings, troubleshoots and resolves any process or technical problems – Responds to party inquiries and concerns prior to commencement of the hearing – Supports clients, including when distress, emergency or crisis situations arise
3. 3. Ensures correct statuses are maintained – Enter statuses on ACES for work completed on hearing chair decisions, ADPs, and AO correspondence – Ensures ACES status benchmarks are maintained to reflect timelines for assigned work from Hearing Chairs and AOs – Confirms the status of an appeal with the Hearing Chair upon completion of a hearing to meet the AC decision timelines – Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
4. 4. Audits and prepares Hearing Chair decisions for distribution – Formats and proofs policy and legislation in the draft decision document – Provides plain language and other editing feedback t

📌 Intermediate Appeals Assistant (Edmonton)
🏢 Tri-global Solutions Group
📍 Edmonton