Guest Experience Concierge Seasonal Full Time March to October Jasper Alberta

Rocky Mountaineer Jasper, AB$25.05 an hour - Full-time Job detailsPay$25.05 an hourJob typeFull-timeShift and scheduleOvertimeWeekends as neededLocationJasper, ABFull job descriptionArmstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Key Areas of Accountability

Guest Experience

- In-Travel Assistance: Assist our guests along their journey by checking them in for their train journey, issuing boarding passes, luggage tags and hotel keys where applicable.
- Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
- Problem Solving & Guest Issue Handling: Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency by accurately documenting, actioning and following-up on all guest inquiries. This involves using CRM systems to access guest bookings and accurately document all information.
- Communication and Coordination: Effectively communicate and coordinate with internal teams as well as external partners (in person, via phone,



email and MS Teams) to ensure all guest inquiries are handled in a timely manner.
- Train Arrivals/Departures: Play a part in our train arrival/departure operations by escorting guests on motor coach transfers, handling luggage and occasionally transporting guests or team members in RM fleet vehicles.
- Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.

Leadership and Engagement

Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication. Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement. Collaborate with station management to recommend and implement guest experience improvements. Work closely with the Guest Experience Centre and Rail Trip Services to resolve guest issues and challenges.

Safety and Security

Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures. Report and support investigations of workplace incidents promptly and accurately.

Qualifications

Education/Certifications/Knowledge

Valid AB or BC Driver’s License with demonstrated safe driving record

Second language an asset

Experience





Experience in tourism, hospitality, and/or customer service required

Experience using CRM systems (particularly Salesforce) is an asset

Skills

Confident public speaking, including large groups and microphones

High attention to detail and organization

Energetic, motivated, and committed to guest service

Strong written and verbal communication

Competent using Microsoft Office (Outlook, Word, Excel, Teams)

Work Environment

Safety-sensitive environment with exposure to railway operations

Early mornings, evenings, weekends, and split shifts; possible overtime

Required outdoor work in a variety of weather conditions

Must be able to push, pull, lift and carry up to 50 pounds

Must be legally authorized to work in Canada through the end of the season (April – October)

Perks and Benefits

- Health Care Spending Account (starts at $300)
- Friends and family rail tickets and packages discount
- Two annual complimentary rail passes (beginning your 2nd season)
- Seasonal wage increases
- Work shoes reimbursement
- Exclusive discount with various partners on Perkopolis
- Growth opportunities
- Fun and inclusive team environment

Hourly wage

$25.05/hour

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our robust company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.

If you require any accommodation during the application process or thro

📌 Guest Experience Concierge Seasonal Full Time March to October Jasper Alberta
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