Compensation Information:

$65,000 per annum

Physical Requirement:

Medium; work activities involve handling loads up to 25kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

Perks And Benefits You’ll Get To Enjoy

- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

- Proven experience as a Concierge or Front Desk with a minimum of 2 years of service in a leadership role; experience in a hotel setting or related industry is required; ideally has resort experience.
- Post-secondary education in hospitality or related discipline with designation CHC or Les Clefs d’Or highly desired.
- Extensive familiarity with Sun Peaks community with established connections is a strong asset.
- Strong in quickly building relationships with others; a true connector and communicator.
- Energetic with a confident positive attitude, driven to deliver elevated guest experiences.
- Professional and well organized with excellent communication skills in English; multi-lingual is a strong asset.




- Ability to deliver results, promote, and innovate in a fast-paced multi-tasked environment.
- Highly responsible self-starter and reliable team player, with the ability to remain calm.
- Aptitudes in resolving issues and ability to think on your feet.
- Must have the ability to supervise, mentor, train and motivate a team.
- A working knowledge of hotel systems, specifically Opera PMS would be a robust benefit.
- Proficiency with computer systems required, such as Microsoft Windows applications.
- A level of financial acumen and ability to budget, forecast, and interpret financial statements.

Note: As part of the Front Office, guest services runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings) is required.

Primary Responsibilities

Guest Experience/Operations:

- Demonstrates what it means to be a ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in service for the Guest Services team by:
- Taking the initiative to add personalized experiences for guests.
- Leading the Concierge and Bell / Valet and Door Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.




- Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
- Proudly promote hotel and resort facilities seeking opportunities to enhance a guest’s stay by upselling.
- Building authentic individual connections with guests wherever possible to drive loyalty and referrals.

- Work in complete unison with the Front Office Manager and the Reservations & Revenue Manager to deliver a “Best in Class” arrival/departure experiences and unique service experiences for all guests during their stay.
- Maintain a sense of lobby presence and guest assistance at all times, supporting the Manager on Duty acting as the Lobby Ambassador.
- Owns departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding.
- Monitor cost control efforts and interpret financial statements, making recommendations for budget and forecast.
- Approves the front office team timesheets weekly for accuracy and approves employee vacation requests when possible.
- Develop the front office team schedule in alignment with business needs.
- Develop departmental policies and procedures and implementation.
- Develop and maintain a safety culture within the front office department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
- Attend the Joint Health & Safety Committee meetings as a departmental designate.

Team Commitment / Collaboration

- Monitor the team members’ performance through supervision and service quality audit

📌 Guest Services Manager (Sun Peaks)
🏢 Sun Peaks Grand Hotelnference Centre
📍 Sun Peaks