Overview

Company: Nanalysis Corp.

Position: IT Helpdesk Analyst

Full time: YES

Salary: $50-$55K/year

Position Summary

Nanalysis is seeking an experienced IT Helpdesk Analyst to work in a fast paced, collaborative environment with a diverse user base. This role is responsible for providing first touch technical support to our end users. This position requires timely resolution of technical issues while maintaining a strong focus on customer service, security, documentation, and adherence to ITSM processes. The IT Helpdesk Analyst works closely with the IT team to resolve incidents and identify recurring issues.

Responsibilities

- Answer incoming user support tickets in a professional, customer focused manner, ensuring consistent and timely communication with end users.
- Record, track, prioritize, and document incidents and service requests using the organization’s ticketing system, from intake through resolution.
- Troubleshoot and resolve issues related to: Microsoft365, Azure AD/Entra ID, Microsoft Active Directory, and various Microsoft offerings, including user accounts, groups, permissions, mailboxes, MFA support, identity management.
- Perform desktop and application troubleshooting, including software installs, upgrades, and configuration changes.
- Escalate unresolved or systemic issues to other members of the IT team.
- Perform post-resolution follow-ups to confirm user satisfaction.
- Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.

Background and Experience Sought

- Proven experience in a Help Desk or Service Desk role.
- Strong analytical, troubleshooting, and problem-solving aptitude.




- Excellent written and verbal communication skills, with the ability to explain technical concepts in user-friendly language.
- Ability to prioritize and manage multiple tasks in a fast-paced, high-pressure environment.
- Knowledge of Windows operating systems and common enterprise applications. Linux and iOS support experience is a plus.
- Stay current with system changes, updates, and supported technologies.

Education and Experience

- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field required.
- 1-3 years of Tier 1 hands-on IT help desk or service desk experience. Experience with ITSM ticketing systems.
- System administration and IT certifications in Microsoft, Linux or other network related fields are a plus.

Additional Skills Sought

- Experience with providing both in-person and remote user support.
- Ability to work independently and with a team.
- Experience with scripting and automation tools.
- Strong knowledge of systems and networking software, hardware, and networking protocols.

About Nanalysis Corp.

Nanalysis Scientific Corp. is a public company (TSXV:NSCI, FRA:1N1, USA:OTC:NSCIF). The company is a global manufacturer and seller of compact Magnetic Resonance Imaging and Spectroscopy products. The Nanalysis 60 MHz was the first portable,



high-resolution 60 MHz benchtop NMR spectrometer released in the market in 2013. These instruments are notable for their ease of use, low-maintenance, accessibility, affordability and automatability. In 2019, Nanalysis introduced the 100 MHz spectrometer, representing the highest resolution instrument available on the market. Designed with flexibility in mind, the instruments can be configured as traditional NMR spectrometers or programmed as analyzers for specific industrial applications (oil and gas, chemical, pharma, biotech, food science, atomic agencies, cannabis, mining). Nanalysis' benchtop NMR technology has been widely recognized, including being named Company of the Year in Global Portable NMR in the Frost & Sullivan award for three consecutive years.

In 2020 Nanalysis expanded its portfolio of magnetic resonance technology acquiring RS2D and their Cam4™ technology offering their high-field NMR Pulse™ console (200-600 MHz), preclinical MRI and MR product line. RS2D, founded in 2004, specializes in the design and manufacture of a suite of magnetic resonance products powered by the versatile Cam4™, which will soon power all our spectrometers, including MRI consoles and the Pulse™ NMR console suitable for 200-600 MHz instruments. These are powered by innovative software packages, PRim and SPINit, for MRI and NMR, respectively. In 2011, RS2D helped pioneer preclinical imaging with the first rodent MRI system made from a superconducting cryogen-free magnet.

Nanalysis continues to grow with its new acquisition of One Moon Scientific, based in New York. The company was formed in 2005 and specializes

📌 IT Helpdesk Analyst (Calgary)
🏢 Nanalysis
📍 Calgary