Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Job Title

Client Success Specialist

Reports to

Manager, Client Success

POSITION SUMMARY

We are seeking a proactive and relationship-driven Client Success Specialist to strengthen and maintain relationships with our clients within our portfolio. This role focuses on deeply understanding client needs, building trust, solving client challenges, and anticipating future opportunities to ensure long-term satisfaction, loyalty and client success.

KEY RESPONSIBILITIES

Client Relationship Management

- Serve as the primary point of contact for an assigned portfolio of clients, fostering robust and lasting relationships.
- Develop and nurture relationships with client stakeholders, including executives, property managers and developers, to deeply understand their business goals, challenges, and long‑term objectives.
- Serve as the trusted advisor, demonstrating high levels of empathy and understanding to effectively guide client decisions and foster long‑term, mutually beneficial partnerships.
- Engage with clients to ensure their needs are understood and met, providing solutions and insights that demonstrate our commitment to their success.
- Proactively identify opportunities for account growth and client satisfaction, utilizing both qualitative insights and quantitative data.
- Conduct regular check‑ins and business reviews to assess client satisfaction and identify opportunities for growth.




- Troubleshoot and resolve client issues, coordinating with internal teams to deliver timely solutions.
- Identify recurring challenges and work cross‑functionally to implement process improvements.
- Lead the development and execution of customized account strategies that align with both client goals and company objectives, taking a consultative approach.
- Identify and capitalize on opportunities for account growth, upselling, and cross‑selling services, using a data‑driven approach to identify trends and areas of improvement.
- Collaborate with internal teams e.g. sales, operations, billing, finance, to develop tailored solutions that support client objectives and drive value.
- Act as the client’s advocate within the company, ensuring their concerns are addressed promptly and effectively.
- Identify upsell or cross‑sell opportunities that add value to the client’s business.
- Work towards increasing client engagement, retention, and overall satisfaction.
- Work closely with sales, product, and support teams to ensure a seamless client experience.
- Provide feedback to internal teams based on client insights to enhance product and service offerings.

Client Training & Support





- Conduct advanced training sessions for clients to ensure they are fully equipped to leverage products and services to meet their evolving needs.
- Provide ongoing technical support and resources to ensure clients extract maximum value from their investment, troubleshooting and resolving issues in a timely and effective manner.
- Foster an environment of trust and empathy, ensuring clients feel heard and supported throughout the relationship.

Onboarding and Implementation

- Lead the onboarding process for strategic accounts, working closely with cross‑functional teams to ensure seamless implementation and client‑specific customization.
- Manage the transition from sales to implementation, ensuring a clear understanding of deliverables and client expectations.

Performance Monitoring & Optimization

- Regularly analyze client performance data and reports to identify areas for optimization and strategic improvement.

REQUIRED EDUCATION & QUALIFICATIONS

- Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- 3+ years of experience in account management, customer success, or client‑facing roles.
- Strong interpersonal and communication skills, with a customer‑centric mindset.
- Excellent problem‑solving and conflict‑resolution abilities.
- Ability to analyze client data and use insights to drive decision‑making.
- Highly organized with strong time management and prioritization skills.
- Familiarity with CRM and case management tools (e.g., Salesforce, HubSpot, Jira) is a plus.
- Proven experience in managing client relationships in account management, client success, consulting, or a related role.
- High level of empathy with the ability t

📌 Client Success Specialist (Vaughan)
🏢 Wyse Meter Solutions
📍 Vaughan