Guest Experience Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB$21 an hour
- Full-timePursuit Collection Job detailsPay$21 an hourJob typeFull-timeLocationJasper, ABFull

job description
At Pursuit,

we offer
more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that,

we offer
thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
ROLE & RESPONSIBILITIESCoordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties
- all with best office view you could ask forOversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as "on the floor" daily leadership.
Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.
Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectationsEnsure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service,



operational, safety and employee engagement standards and practicesFocus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership teamRecognizing and identifying, business needs and adjusting frontline strategiesAssist Guest Experience Manager with tasks in a timely and detailed manner in a variety of tasks including administrationUphold the high standard of environmental stewardship expected for all employeesOther duties as assignedREQUIRED SKILLS & QUALIFICATIONSOrganization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this positionMust get excited at the idea of living and working in a remote (yet very social) environmentSeeking someone mature, energetic, dependable and self-driven to lead the Guest Experience teamNeeds to have the ability to thrive and lead independently in a quick-paced, high pressure environmentPrevious supervisory, cash reconciliation and cash handling experience, requiredStrong administrative skills and a Class 5 driver’s license (clean abstract) an assetAbility to think on the fly and outside the box to solve problems with a positive attitudeGuest service-oriented mindset and a passion for coaching and developing employee skillsPrevious experience using RTP POS system,



an assetSecond language is an assetComfortable working on your feet for extended periods of time in both an indoor and outdoor environmentBe prepared for all season weather (Snow, Rain, Wind, Hail)To honour our commitment to be "Always Honest" all employees must consent to a criminal record checkStandard First-Aid or higher an assetThe starting wage for this role is $21.00/hour.

About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it

📌 Guest Experience Supervisor Jasper Columbia Icefield
🏢 Restaurant Jasper
📍 Jasper