TITLE: Manager, Equity, Complaints and Investigations

DIVISION: Office of Anti-Racism, Equity & Human Rights

SALARY: $104,000 to $122,385

HOURS PER WEEK: 37.5

WORK MODALITY: Hybrid

STATUS: Full Time Admin

VACANCY: Replacement

EFFECTIVE DATE: Immediately

Equity Statement

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

Position Description:

Under the direction of the Director, Human Rights, Sexual Violence Response, Policy and Compliance, the Manager, Equity, Complaints and Investigations, supports the administration of complaint resolution processes under the Polytechnic’s Human Rights Discrimination and Harassment Policy, Sexual Harassment and Sexual Violence Policy, Freedom of Expression Policy, Workplace Violence and Harassment Prevention framework, and related Polytechnic policies.

Key Responsibilities:

Investigation Case Management and Complaint Coordination

- Manages complex or escalated cases and recommends strategies for the effective, timely, procedurally fair, trauma-informed, equity-informed, and privacy-compliant management of complaints and investigations.
- Acts as case manager for matters involving human rights, sexual harassment and sexual violence, workplace harassment, workplace violence-related concerns, freedom of expression-related concerns, and intersecting policy issues, ensuring appropriate action is taken at each stage of the complaint resolution process.

Internal Investigations and Assessment





- Reviews complaints and available information to assist in determining jurisdiction, scope, applicable policy pathway, potential prima facie issues, risk considerations, and whether the matter should proceed through early intervention, alternative resolution, investigation, referral, or another appropriate process.
- Develops investigation plans, identifies relevant witnesses and documentary evidence, conducts interviews, records evidence, assesses credibility where required, applies the balance of probabilities standard, and prepares investigation reports containing findings of fact and, where mandated, policy-breach analysis.

External Investigator Coordination and Quality Management

- Coordinates the engagement and management of external investigators, including supporting conflict checks, preparing investigation mandates, compiling relevant documentation, clarifying scope, monitoring timelines, and ensuring investigators have the information required to conduct procedurally fair and policy-compliant investigations.

Policy, Risk, Education, Reporting and Institutional Support

- Monitors relevant legislative, regulatory, arbitral, human rights, and sector developments related to human rights, sexual violence, workplace harassment, workplace violence, freedom of expression, privacy,



procedural fairness, and post-secondary complaint resolution.
- Other duties as assigned.

Educational and Experience Requirements:

- Graduate level university degree from a recognized post-secondary institution in a related field (e.g. social work, psychology, public health, criminology, or an equivalent specialized training and experience in this field will be considered etc.), or an equivalent combination of education and experience.
- Specialized training in workplace, human rights, sexual violence, trauma-informed, or administrative investigations is required.
- Minimum nine (9) years of progressive related experience in workplace investigations, sexual violence response, workplace harassment, labour relations, student conduct, conflict resolution, equity and anti-racism, compliance, or a related post-secondary/public-sector setting.
- Experience must include conducting, coordinating, or managing complex investigations or complaint resolution processes involving sensitive allegations, multiple parties, confidentiality, procedural fairness, trauma-informed practice, and high institutional risk.
- Experience working in a unionized, public-sector, post-secondary, or similarly complex multi-stakeholder environment is strongly preferred.
- Experience coordinating external investigators, reviewing investigation reports, managing investigation timelines, or supporting decision-makers is an asset.
- Experience coordinating parallel processes, including police involvement, litigation, grievances, health and safety processes, student conduct processes, accommodation processes, or external human

📌 Manager, Equity, Complaints and Investigations (Toronto)
🏢 George Brown Polytechnic
📍 Toronto