Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Dispensing Advancement Consultant supports the delivery of the Dispensing Advancement (DA) strategy by designing and governing national training interventions, systems, and standards that drive consistent, high-quality dispensing across Canada. Working in close partnership with the Head of Dispensing Advancement (HODA), the role enables continuous improvement in dispensing performance, customer experience, and contact lens clinical quality through capability uplift, robust reporting, and performance insights. Store engagement is primarily delivered through national initiatives,



pilots, and group-based programs rather than ongoing in-store coaching.

The role leads the Canadian localization of learning materials for opticians, student opticians, and lead dispensers, collaborating with global Specsavers regions to ensure alignment with Canadian regulatory, market, and industry requirements.

Key Responsibilities

- Partner with the Head of Dispensing Advancement (HODA) to operationalise and deliver the Dispensing Advancement (DA) strategy, translating strategic priorities into national standards, frameworks, and executable programs that drive consistent, high-quality dispensing across Canada.
- Support the development, governance, and continuous improvement of dispensing systems, processes, and “What Good Looks Like” standards, ensuring regulatory compliance, consistency of practice, and alignment with clinical and service excellence objectives.
- Collaborate with global Dispensing Advancement teams to adapt and embed global best practice within the Canadian context, ensuring alignment with provincial regulatory requirements, market needs, and the Specsavers clinical and customer experience strategy.

Clinical & Technical Subject Matter Leadership

- Act as national subject matter expert in ophthalmic lenses, progressive lens designs, and troubleshooting,



defining best-practice standards and overseeing the development of evidence-based training content to minimise returns and remakes, and deliver a high-quality dispensing experience.
- Serve as subject matter expert in contact lens fitting principles, lens technologies, and complication management, setting best-practice clinical standards and overseeing development of training resources to support a high-quality, customer‑centric fitting experience.
- Partner with Learning & Development to design, govern, and deliver the national dispensing career development framework, aligned to the Specsavers Learning Journey (SLJ) and provincial regulatory competencies and standards of practice.
- Drive the development and Canadian localisation of global learning content for opticians, student opticians, lead dispensers, and ECCs, ensuring clinical relevance, consistency, and regulatory compliance.
- Support the mapping of existing opticianry competencies and the development and maintenance of accredited continuing education and core learning interventions (e.g., CDP, Month in Focus) to ensure quality, consistency, and ongoing professional development alignment.
- Lead and contribute to the development and enhancement of dispensing technologies, tools, and platforms (including VDT/VDTM), working with global and local stakeholders to support scalable, high‑quality dispensing.
- Plan and manage DA initiatives end to end, ensuring projects are delivered to agreed scope, timelines, and budgets, and supported by clear governance and performance measures.
- Define and maintain national reporting frameworks, dashboards, and reports to track dispensing quality, customer outcomes, contact lens clinical performance

📌 Dispensing Advancement Consultant (Burnaby)
🏢 Specsavers
📍 Burnaby