Nieuport Aviation is the passenger terminal partner at the award-winning Billy Bishop Toronto City Airport (YTZ). Backed by significant international expertise in managing aviation infrastructure, we are committed to be the leading airport infrastructure partner - where every journey is elevated, communities thrive, and growth is inclusive and enduring. Our mission is to drive economic growth by conveniently connecting travelers through a seamless customer experience grounded in safety and operational excellence.

Nieuport is committed to a diverse and inclusive workplace. Nieuport is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We encourage applications from qualified candidates and will work to reasonably accommodate applicants’ accessibility needs throughout all stages of the recruitment and selection process:

About the Role

Reporting to the Manager, Terminal & Apron Operations, this cross-functional role is responsible for ensuring the protected, efficient, and seamless operation of the terminal and apron at Billy Bishop Toronto City Airport. The incumbent is accountable for delivering operational excellence, with a focus on Safety, Security, Regulatory Compliance, Airport Service Quality (ASQ), and the overall Passenger Experience.

This role is responsible for terminal and apron operational oversight, including vendor management and coordination, resource planning, gate allocation, and the effective use of airport operational systems to provide real-time updates across airport platforms. This includes maintaining accurate gate assignments, Flight Information Display Systems (FIDS),



and operational data to enhance situational awareness and improve visibility for passengers, airlines, and airport stakeholders. The incumbent serves as a key liaison with air carriers, government agencies, service providers, and other business partners, supporting operational requirements to optimize on-time performance and ensure service excellence. The position provides day-of operational oversight of shuttle bus services, Passenger Service Ambassadors, baggage handling system maintenance activities, IT support services, facilities maintenance, and janitorial operations on a shift basis to ensure established service standards and key performance indicators are consistently achieved.

The role is also responsible for conducting quality assurance inspections, operational audits, and safety assessments of the terminal, apron, and contracted service providers. During winter operations, the incumbent maintains oversight of snow removal and aircraft de-icing coordination activities while proactively identifying, resolving, and escalating operational issues as required to ensure timely resolution and support the successful delivery of airport operations and organizational objectives.

Key Accountabilities

- Monitor real-time flight operations impacting terminal and apron operations, gating and the passenger flow and overall experience,



anticipate conflicts and disruptions and coordinate mitigation where applicable.
- Plan and manage terminal gate assignments using gate management software, applying industry best practices to maximize operational efficiency, optimize gate utilization, and maintain required sterility between flight sectors. Responsible for monitoring operational conditions and implementing manual gate planning contingency procedures as required to ensure the safe and efficient continuation of airport operations.
- Coordinate and record aircraft towing activities.
- Record tarmac delays/gate holds and reason(s), record departure delays when possible.
- Communicate advisories to stakeholders, weather events, gate closures, canopy use etc.
- Monitor the Terminal Apron Snow Desk phone, log and provide real-time communication with snow removal provider.
- Maintain oversight of snow removal service provider including maintaining logs and record of activities during snow events.
- Conduct apron inspections, monitor chemical inventory, supply and logs, address and report on operational and safety concerns.
- Provide aircraft sequencing during de-icing events, liaise with the de-icing service provider.
- Monitor weather using Tomorrow.io Dashboard, activating weather-related contingencies and lightning strobes where appropriate.
- Monitor passenger flow, terminal capacity, processing times and queuing via XOVIS implementing mitigations and contingencies where appropriate.
- Host weather-related conference calls, pre/post events when required.
- Execute terminal plans, standard operating procedures (SOP’s) with a focus on safety, security, operational efficiencies and the passenger experience.
- Proactivel

📌 Terminal & Apron Operations Specialist (Toronto)
🏢 Collage
📍 Toronto