Systems Administrator & Business Analyst

11 days ago Requisition ID: 1144

Salary Range: $90,000.00 To $110,000.00 Annually

Systems Administr ator & Business Analyst

Department: Information Technology/ Business Systems

Employment Type: Full Time

Reports To: IT Director

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Position Summary:

The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the university's Ellucian Colleague student information system and related enterprise systems.

This is a hybrid role that combines two complementary skill sets. As a Systems Administrator, the incumbent keeps Colleague and its connected systems secure, reliable and well-maintained — owning configuration, upgrades, access, monitoring, backups and integrations. As a Business Analyst, they work directly with operational teams — particularly the Registrar's Office and Finance — to understand business needs, improve processes, gather and document requirements, and translate them into practical system solutions, reports and enhancements.

It is a hands-on, dual-skilled position requiring strong technical and system-administration capability alongside solid business-analysis and process-improvement skills, plus the stakeholder engagement to serve as a key link between institutional departments, internal IT, external vendors and Ellucian.

Key Responsibilities:

System Administration

- Administer, configure and maintain Ellucian Colleague and related enterprise systems, including application, setting and integration layers.
- Manage system upgrades, patches,



testing and release management across development, test and production environments.
- Provision and manage user accounts, roles, permissions and security in line with institutional policy.
- Monitor system performance, availability, capacity and data integrity; proactively identify and resolve issues.
- Administer backups, recovery and business-continuity processes for supported systems.
- Maintain system documentation, configuration records and technical standard operating procedures.
- Coordinate incidents, changes and scheduled maintenance with internal IT, Ellucian and third-party vendors.
- Develop and maintain scripts and automation to streamline administrative and operational tasks.

Business Analysis

- Partner with university departments to elicit, analyze and document business and functional requirements.
- Map current-state processes, perform gap analysis and design improved workflows supported by Colleague.
- Translate operational requirements into functional specifications, system configurations and technical solutions.
- Facilitate requirements-gathering and design sessions and manage stakeholder expectations.
- Plan and coordinate system testing, including preparing test cases and leading user acceptance testing (UAT).
- Identify opportunities to automate manual processes and improve efficiency,



accuracy and service delivery.
- Develop process maps, standard operating procedures, user documentation and training materials.
- Ensure system processes support institutional policies, regulatory requirements and operational best practices.

Registrars office & Student Records Support

- Provide dedicated support for student records, registration, enrolment, course scheduling, academic standing, grading and graduation processes.
- Assist with the development and optimization of Registrar workflows and reporting requirements.
- Support data-quality initiatives relating to student records and academic information.
- Help resolve complex student-record and registration issues requiring technical intervention.
- Support integrations and projects involving academic records, scheduling and student-lifecycle management.

Finance Support

- Support the Finance team with Colleague processes relating to student accounts, tuition, fees, payments, refunds, financial reporting and reconciliation.
- Develop and maintain financial reports and operational dashboards.
- Assist with integrations involving payment platforms, banking systems and other financial applications.
- Support Finance with process improvements, system testing and issue resolution.
- Work with Finance and Registrar teams to ensure consistency between student, enrolment and financial data.
- Design, build and maintain operational reports, executive reports and dashboards.
- Work with stakeholders to define reporting requirements, data definitions and performance indicators.
- Develop automated reporting processes to reduce relia

📌 Systems Administrator (Niagara Falls)
🏢 University-of-Niagara-Falls-Canad
📍 Niagara Falls