Job title:

Jr. Logistics Campaign & UFO Coordinator (Internal Only)

Terms of employment:

Full time, Contract, Hourly

Department:

Shift:

AM Shift (7:00 am - 3:30 pm) Monday to Friday

Reports to:

Dustin Hill -Logistics Coordinator-UFO Signage Supervisor

Tsering Paldon -Logistics Lead

Rate:

$24.49/hourly

Location:

70 The East Mall, Etobicoke, ON

Apply by:

11:59 pm on Monday, October 19, 2026

The Role: Jr. Logistics Campaign & UFO Coordinator

Availability

Full-time with the ability to work mornings, afternoons, and occasional overtime, holidays, and weekends, especially during busy seasons and product launches.

The Jr. Logistics Campaign & UFO Coordinator, reporting to their supervisor and Freight Lead, is responsible for efficiently transporting materials to customers, meeting service requirements while optimizing costs. This role emphasizes delivering and maintaining a high level of service to customers through proactive communication and transparency throughout the transportation process. Working with the distribution team, the Jr. Logistics Campaign/UFO Coordinator will help lead and execute transportation projects to improve operational performance and meet customer service levels. As a Jr. Logistics Campaign & UFO Coordinator, you will incorporate LUSH's Leadership Practices into all aspects of your work. Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose .

What you do (Responsibilities)

- Manage all incoming and outgoing UFO requests throughout their lifecycle
- Maintain communication with and fulfill special order requests from other departments within the business




- Proficient use and knowledge of UPS, Canada Post, and FedEx shipping systems
- Liaising with distribution systems, inventory, and systems support teams when needed
- Ensuring shipping deadlines will be achieved and providing accurate estimates/time frames for business unit send-outs
- Picking and managing all inventory required for send-outs
- Coordinating the packaging and prepping of all products and orders
- Verifying address lists for CSV upload files
- Processing and printing all shipping info/labels and customs documentation through UPS or other desired carriers
- Problem-solving shipping deadlines and timing of package arrivals to meet business needs and following up on lost/late packages
- Provide meaningful commentary to customers and stakeholders concerning the Campaign / UFO
- Support in meeting organization and leading huddles
- Properly update the Teams tracker and reference it for information as needed
- Log and communicate tracking numbers to Lush business units when sending materials or other small-pack items via small parcel (single/mass shipments)
- Working with the inventory team to solve inventory issues




- Working with Procurement and Procurement Support to address any stock shortages upon material receipt before assets begin shipping
- Completing delegated tasks on time
- Physically receive Purchase Orders and make them available to be stocked in the pick locations (Campaigns Only)
- Flexibility to support other parts of the business, including Distribution Associate roles

Administrative & Other Functions

- Have a full understanding of the AX Sales order process
- Establish SOPs to ensure operations are standardized
- Execute multiple AX functions, like Purchase Orders, Movement Journals, and Transfer Orders
- Keep track of allocation and campaign fulfillment on UFO Dashboard and Allocation Tracker
- Provide Add-ons to Distro to add to stores on behalf of stakeholders for both coasts
- Print pick sheets to assist with UFO requests
- Review the shipping schedule against requests and highlight any potential issues with freight and distribution
- Partner with the Item set-up and IT team to troubleshoot issues in AX
- Support campaign initiatives and expedites as needed
- Provide meaningful commentary to customers and stakeholders relating to transportation results
- Strong organizational skills in regard to archiving data and providing the data to stakeholders on request
- Attend strategic meetings as requested
- Provide daily and weekly reports on all aspects related to systems
- Ready to investigate issues on behalf of the Finance or Customs team to be able to provide meaningful insight

Key Results

- Work collaboratively with other areas of the business
- Proactively identify solutions to potential problems to guaran

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