Position Summary

As a General Manager , the Employee is responsible for the overall leadership, management, and operational performance of the restaurant. The General Manager provides strategic and day-to-day leadership across all areas of the business, including Front of House (FOH), Back of House (BOH), guest experience, team development, staffing, financial performance, food safety, workplace health and safety, inventory, and operational execution.

The General Manager is accountable for ensuring that the restaurant operates safely, efficiently, profitably, and consistently in accordance with Company standards, policies, procedures, and the mission and values of Chick-fil-A. The General Manager works closely with the Owner/Operator and Leadership Team to establish priorities, execute business initiatives, develop leaders, address operational challenges, and support the long-term success of the restaurant.

The General Manager is expected to lead through example and create a culture of professionalism, accountability, hospitality, teamwork, continuous improvement, and leadership development. The General Manager provides oversight to all restaurant leaders and Team Members and is responsible for ensuring alignment and collaboration between Front of House and Back of House operations.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

Restaurant Operations & Leadership

- Providing overall leadership, direction, and operational oversight for all areas of the restaurant, including Front of House, Back of House, catering, and other operational functions.





- Ensuring the restaurant consistently operates in accordance with Company standards, procedures, policies, and expectations.

- Establishing daily, weekly, and longer-term operational priorities in alignment with direction provided by the Owner/Operator.

- Monitoring restaurant performance and identifying operational opportunities, challenges, and areas requiring improvement.

- Ensuring effective communication and coordination between Front of House, Back of House, and all members of the Leadership Team.

- Providing direction and support to Managers, Directors, Supervisors, Trainers, and Team Members.

- Ensuring leadership coverage and appropriate delegation of responsibilities during all operating periods.

- Overseeing opening, closing, and daily operational procedures to ensure the restaurant is properly prepared, operated, and secured.

- Responding to operational issues and making appropriate decisions to maintain safe, effective, and efficient restaurant operations.

- Supporting and implementing new systems, procedures, programs, and operational initiatives established by the Company or Owner/Operator.

- Performing operational duties alongside the restaurant team when required to support business needs.

People Leadership & Development

- Leading, coaching, mentoring,



and developing the restaurant's Leadership Team to build a strong and capable leadership pipeline.

- Developing Managers, Directors, Supervisors, Trainers, and Team Members through structured coaching, feedback, accountability, and development opportunities.

- Supporting succession planning and identifying employees with potential for increased responsibility and leadership.

- Overseeing employee recruitment, selection, onboarding, training, development, and retention in collaboration with the Owner/Operator and appropriate leadership.

- Supporting the establishment and maintenance of appropriate staffing levels based on business needs.

- Reviewing employee performance and ensuring that performance expectations are clearly communicated and consistently applied.

- Addressing performance concerns, conduct issues, attendance concerns, and policy violations in accordance with Company policies and applicable legislation.

- Supporting performance evaluations, corrective action, disciplinary processes, and employee development plans as appropriate.

- Promoting a positive, respectful, inclusive, and accountable workplace culture.

- Ensuring leaders understand and consistently apply Company policies, procedures, and employment expectations.

- Encouraging open communication and creating an workplace in which Team Members and leaders feel comfortable raising workplace and operational concerns.

Scheduling & Labour Management

- Overseeing employee scheduling in collaboration with restaurant leadership to ensure appropriate staffing levels and operational coverage.

- Reviewing schedules

📌 General Manager (Ottawa)
🏢 Chick-fil-A
📍 Ottawa