Position: Manager, Technology Support and Infrastructure

Supervisor: Senior Director, Technical Operations & Reporting

Location: Washington, DC (hybrid) or Ottawa, Ontario (hybrid)

Status: Temporary (1-year leave coverage), Full-time, Exempt from overtime. Possibility of extension based on funding and performance.

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ABOUT OUR ORGANIZATION:

The Sustainable Forestry Initiative (SFI) is a non-profit leader dedicated to advancing sustainability through forest-focused collaborations. A key driver of SFI’s success is its ability to engage diverse communities to deliver across its 4 pillars: Standards, Conservation, Community, Education. At SFI, we aim to foster a culture where everyone feels valued, empowered, and supported in advancing sustainability through forest-focused collaborations.

ABOUT THE ROLE:

As a member of the Finance and Operations department in support of SFI’s programs, the Technology Support and Infrastructure Manager will report to the Senior Director of Technical Operations and Reporting and work with the contracted CIO to implement and support technology needs across all organization program initiatives. Focus areas will include infrastructure needs, security, helpdesk, training programs and application implementation, monitoring and management as well as special IT projects and duties as assigned. The Technology Support and Infrastructure Manager will help promote a collaborative and creative IT culture within the organization.

ESSENTIAL JOB FUNCTIONS:

Infrastructure Management

- Manage the organization’s technology infrastructure needs with respect to design, installation, planning, security, compliance,



and maintenance.
- Manage the IT infrastructure budget and ensure the timely and accurate coding of invoices.
- Liaise with appropriate staff and consultants on domain name acquisition & maintenance, DNS configuration, web hosting and various other web technologies.
- Ensure systems are scalable, secure, and aligned with organizational needs.
- Support staff with in-person and remote meetings by ensuring meeting rooms have appropriate audio and video hardware and software for a good experience in person and over Zoom and Microsoft Teams.

User Support Operations

- Coordinate the training and education of all staff on the proper and optimal use of technology resources, including IT security training and data protection best practices.
- Assist the external helpdesk consultant with end-user support as support volumes require.
- With the support of the external helpdesk consultant, manage the daily operation of the cloud-based infrastructure, networks, servers, switches, VOIP phone system, and data communications.
- Address escalated technical issues and implement process improvements to best meet staff technology needs.

Hardware and Software Procurement

- Coordinate with CIO to ensure proper software licensing, deployment & provisioning, inventory management and other needs as appropriate.




- Following procurement policies, build, maintain and negotiate contracts, vendor relationships for server, network, multi-site internet hosting, telecommunication, and cloud-based products & services.
- Maintain an inventory of IT assets and ensure compliance with licensing agreements and renewals.

Security and Business Processes

- Collaborate with Human Resources and Technical Operations team to support IT-related business processes for all staff.
- Maintain security for software systems using remote and site-to-site VPN access, firewalls, etc.
- Develop, promote, and maintain the IT policies, processes, and best practices (including but not limited to a business continuity and disaster recovery plan).
- Monitor and respond to security threats and vulnerabilities, conducting regular audits and assessments.
- Support organizational compliance with privacy laws and regulations, such as GDPR, HIPAA, or other applicable frameworks.

SUPERVISORY RESPONSIBILITIES:

This position will not initially have direct employee supervisory responsibilities but will manage various consultant relationships to fulfill essential job functions.

PHYSICAL DEMANDS / TRAVEL REQUIREMENTS:

SFI is committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions. Physical requirements of this role include the ability to work from a desk at a computer for prolonged periods of time; occasional lifting/carrying of up to 30 pounds.

This position requires travel within the US and Canada, up to 25% of time. This position requires the occasional ability

📌 IT Operations Specialist (Ottawa)
🏢 Sustainable Forestry Initiative
📍 Ottawa