Job Title: Solutions Manager

Location: Toronto, Canada

Salary: Starting from CAD $75,000 annually + Annual Bonus

Employment Type: Full-Time

What You'll Do

- Partner with customers to understand their supply chain, warehousing, fulfillment, and transportation requirements through detailed business analysis and solution workshops.
- Design end-to-end supply chain and logistics solutions, including warehouse operations, fulfillment processes, inventory management, transportation, and value‑added services, aligned with customer business objectives.
- Develop solution proposals, process flows, SOPs, operational models, cost analyses, and implementation plans to support new business opportunities.
- Evaluate customer operational requirements and recommend scalable warehouse layouts, fulfillment workflows, and logistics solutions that optimize cost, service, and operational efficiency.
- Design and optimize warehouse and fulfillment processes, including inbound, inventory management, picking, packing, shipping, returns, and value‑added services.
- Work closely with Product, Engineering, and IT teams to define business requirements for system integration and implementation, including WMS, TMS, OMS, ERP, API/EDI, and customer system integrations.
- Support system testing, UAT, process validation, and go‑live readiness to ensure successful customer onboarding and operational launch.
- Collaborate with operations teams to ensure designed solutions are operationally feasible and scalable.
- Lead customer implementation projects from solution design through operational launch.
- Coordinate cross‑functional teams including Sales, Operations, Product, Engineering, Procurement,



and Customer Success to ensure projects are delivered on time and within scope.
- Develop implementation timelines, manage project milestones, identify risks, and drive issue resolution throughout the customer onboarding process.
- Support warehouse startup activities, SOP development, training, and operational readiness for new customer implementations.
- Continuously evaluate customer operations and logistics performance to identify opportunities for process improvements, automation, and cost optimization.
- Analyze operational data and KPIs to recommend enhancements that improve fulfillment efficiency, inventory accuracy, transportation performance, and customer satisfaction.
- Stay informed on industry trends, emerging technologies, and supply chain best practices to drive cutting-edge logistics solutions.
- Build trusted relationships with customers by serving as a strategic supply chain solutions partner.
- Conduct regular business reviews to understand evolving customer needs and identify opportunities for service expansion and process optimization.
- Support customer renewals, business growth, and continuous improvement initiatives through proactive solution recommendations.
- Develop and maintain standardized solution templates, implementation playbooks, SOPs, and best practices.




- Share project learnings and industry knowledge across cross‑functional teams to improve overall solution delivery capabilities.
- Support internal training and continuous improvement initiatives to strengthen organizational expertise.

About You

- Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or a related field.
- 3–5 years of experience in supply chain solutions, logistics solution design, warehouse operations, fulfillment, or implementation consulting, with at least 1–2 years directly supporting overseas warehouse planning and execution.
- Strong understanding of warehouse operations, fulfillment processes, inventory management, transportation, and end‑to‑end supply chain solutions.
- Experience designing or implementing warehouse and fulfillment solutions for 3PL, eCommerce, retail, or supply chain organizations.
- Experience supporting customer onboarding, solution implementation, warehouse startup, or operational go‑live projects.
- Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Order Management Systems (OMS), ERP platforms, API/EDI integrations, and customer systems integration.
- Strong analytical skills with advanced proficiency in Excel and experience using data visualization and reporting tools (Power BI, Tableau, SQL) to support business decisions.
- Understanding of transportation concepts, including pricing, carrier selection, service levels, network design, and operational challenges.
- Excellent project management and cross‑functional collaboration skills, with the ability to work effectively across Sales, Product, Engineering, Operations, Procurement, and Cu

📌 Supply Chain Solutions Manager (Toronto)
🏢 JD.com
📍 Toronto