Duration: 4 months assignment (contract with possible extension)

Client Location: Toronto, Montreal or Ottawa (Hybrid)

Engagement Model: Professional Services Engagement - B2B (Incorporated Entities Only)

About the Engagement

Akkodis is seeking the services of an experienced Oracle Guided Learning Consultant.

Digital Adoption & Oracle Guided Learning (OGL) Development:

- Design, develop, and maintain in-application digital guidance using the Oracle Guided Learning (OGL) platform to support enterprise system adoption;
- Create interactive walkthroughs, tooltips, hotspots, and contextual help aligned with business workflows;
- Translate business processes into structured digital guidance that helps users complete tasks directly within the application;
- Apply HTML and CSS to customize and enhance OGL guides and smart tips and user interface elements;
- Conduct periodic audits of OGL content and assets to identify outdated, duplicate, inaccurate, or non-functioning assets and coordinate remediation as required.
- Serve as the primary point of contact for OGL-related business requests and user feedback, gathering requirements, assessing issues, and translating business needs into actionable OGL content or enhancement requirements.
- Investigate and reproduce reported OGL and end-user issues to determine whether the root cause relates to application changes, business process changes, or OGL content/configuration, and coordinate resolution with the appropriate technical or business teams.
- Triage and document OGL-related issues and content defects, coordinating investigation, resolution, testing and closure with business stakeholders, technical teams, and Oracle support as required.




- Coordinate with technical teams, vendors, and Release Management to assess impacts of releases on learning content;
- Update affected assets following system changes, enhancements, and business process changes;
- Track usage metrics and user feedback to boost adoption and improve the user experience, while actively contributing to our ongoing KPI measurements;
- Organize and facilitate testing and validation with business stakeholders to validate that bug fixes and current guides function as required.;
- Troubleshoot and resolve OGL content or configuration issues;
- Document OGL development standards and reusable guidance components to ensure consistency;
- Coordinate and manage Jira support tickets with Oracle OGL support as required;
- Participate in Oracle OGL training, certification programs, and product update sessions to stay current on platform capabilities, connecting with OGL as necessary for support.
- Lead the design and delivery of training programs covering systems, processes, and tools for stakeholders, including end users and internal trainers;
- Conduct training needs assessments and develop training plans aligned with business priorities and implementation milestones;
- Develop blended learning solutions, including instructor-led training, e-learning modules, and supporting materials;




- Facilitate training sessions and workshops to support user readiness and adoption;
- Provide guidance and coaching to internal trainers to improve delivery effectiveness.

Documentation & Knowledge Resources:

- Develop and maintain clear, concise, bilingual job aids and process documentation across Finance domains;
- Ensure materials align with approved processes and organizational standards;
- Maintain version control and manage the central repository for training and learning resources.

Continuous Improvement & Stakeholder Collaboration:

- Evaluate training effectiveness and recommend improvements to enhance learning outcomes;
- Validate learning materials and translations for accuracy and clarity;
- Identify opportunities to improve training processes, tools, and adoption approaches;
- Establish and maintain trusted relationships with functional leads, senior leadership, and business process owners to facilitate two-way communication, provide meaningful reporting and insights, understand evolving business needs, and identify opportunities to improve end-user experience, and system adoption.
- Collaborate with business leaders, subject matter experts, and project teams to identify user needs and pain points, gather requirements, and align training and digital adoption activities with operational needs;
- Support readiness and adoption initiatives related to system implementation.

Service Requirements – Qualifications

To fulfill this role, the position must have the following qualifications:

- Bachelor’s degree in Education, Human Resources, Communications, Busine

📌 Snowflake Data Engineer (Toronto)
🏢 Akkodis
📍 Toronto