Enhance technology support as an Analyst for End User Support Services in a 24/7 environment. Leverage your desktop support skills to ensure continuous system reliability.
This role focuses on providing top-notch operational expertise in preventive maintenance and incident resolution within the end-user computing environment. You will assist with system upgrades and projects, ensuring a smooth end-user experience. Additionally, deliver white-glove service to VIP stakeholders while documenting and resolving complex technical issues.
Key Responsibilities:
• Ensure system availability through effective incident resolution
• Collaborate with teams on technology initiatives
• Fulfill requests for hardware and software support
• Support the implementation of office technology solutions
• Maintain hardware inventories accurately
Requirements:
• Degree in IT, Computer Science, or related field
• Three or more years in end-user support
• Customer-focused with robust interpersonal skills
• Knowledge of service desk tools like ServiceNow
• Ability to communicate effectively in French and English
Bring your expertise in desktop technologies to bolster user support and services.

📌 Analyst for End User Support Services (Mount Royal)
🏢 Dollarama
📍 Mount Royal