McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault,

we offer
challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of one of Canada's Best Diversity Employers for the fourteenth consecutive year in 2026. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

Salary Range: $75,000
- $85,000 annually

The offered salary may vary based on the candidate's job‐specific knowledge, skills, and experience.

As an Applications Analyst, you will:

Application Portfolio: Participate in the analysis, configuration, testing, and implementation of updates, enhancements or new features for various software applications, ensuring solutions align with user requirements and business objectives. This includes overseeing the application lifecycle from planning and development through deployment and support.

Project Delivery: Participate in projects related to application upgrades, integrations, or deployments. Work with external vendors (Microsoft and 3rd party solution providers) and internal IT teams to plan and execute system upgrades or patches, ensuring minimal disruption to business operations.

Stakeholder Collaboration: Work closely with IT teams and business stakeholders to gather and clarify business requirements. Help translate requirements into technical specifications and collaborate with cross-functional teams (developers, vendors, and end-users)



to support the implementation of application changes or new solutions. Clearly communicate application capabilities and constraints to ensure shared understanding.

Operation Support: Monitor application performance and availability on a daily basis, troubleshoot issues promptly, and implement solutions to maximize system reliability and user satisfaction. Ensure that any incidents or problems are resolved and properly documented, with steps taken to prevent recurrence. Act with discretion to address major incidents during critical periods, including outside regular hours when necessary, to maintain application stability and support business continuity.

Documentation & Knowledge: Develop and maintain detailed documentation for application configurations, processes, and procedures. Create knowledge articles and provide knowledge transfer sessions.

Compliance: Adhere to ITIL best practices, security policies, and standards for the Application Portfolio. Ensure that the systems meet corporate and regulatory requirements for data security and privacy.

Team Contribution & Collaboration: Act as a team-oriented technical resource within the Applications team. Share expertise with peers, assist colleagues when needed, and contribute to team processes and quality standards. Support the Manager,



Applications by providing input on application lifecycle activities and participating in team initiatives that enhance overall service delivery.

Security Collaboration: Collaborates with the Security team to support security‐related processes, including participating in security reviews, vulnerability remediation efforts, access reviews, and compliance activities as they relate to assigned applications. Provides application‐specific information, documentation, and operational support to help ensure applications align with established security controls and policies.

Quality Assurance Collaboration: Works with Quality Assurance teams to support testing and validation processes, including assisting with test device preparation, issue reproduction, defect resolution, and post‐change validation. Ensures application changes adhere to defined quality standards by supporting testing cycles and responding to QA findings as required.

Continuous Improvement: Support the Manager, Applications in identifying opportunities to enhance application performance, reliability, and user experience. Conduct trend analysis on recurring incidents and user feedback to suggest process improvements or training that could reduce future issues. Proactively propose small‐scale enhancements or automation to improve efficiency in managing the applications. Stay up-to-date with relevant technology trends and updates (especially within the Microsoft ecosystem) to continuously improve support practices and recommend innovative solutions over time.

Applications Support: Following ITIL incident and problem management best practices as second/third level support in incident resolution related to applications, with a focus on escalated issues, root cause analysis, and major/high priority incidents.

As our ideal c

📌 Applications Analyst (Vancouver)
🏢 McCarthy Tétrault
📍 Vancouver