Fitzrovia is seeking to hire a part-time Concierge The Concierge plays a critical role in delivering the high-end luxury experience that defines Fitzrovia properties. As the first point of contact for residents, guests and vendors, the Concierge is responsible for creating a welcoming, refined and highly personalized experience while supporting the smooth day-to-day operation of the property.

As a brand ambassador for Fitzrovia, the Concierge builds strong relationships with residents, anticipates their needs and delivers exceptional service with professionalism, discretion and attention to detail. The successful candidate is proactive, adaptable and passionate about hospitality and creating memorable resident experiences.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization. This role is well suited to someone who enjoys a dynamic environment, is comfortable wearing multiple hats and takes pride in delivering a high standard of service.

As a highly collaborative team, this position will be required to work on-site full time. This position primarily works on evenings and weekends.

This position is for an existing vacancy. The hourly rate for this position is $23.50, based on skills and experience. Our total rewards program recognizes performance, supports well-being and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Responsibilities:

Resident Service

- Welcome residents, guests and visitors in a warm,



professional and personalized manner, creating a welcoming first impression.
- Act as a brand ambassador for Fitzrovia, consistently delivering exceptional service and maintaining the luxury standards of the property.
- Respond to resident inquiries, requests and concerns promptly and professionally, escalating matters to the appropriate team member when required.
- Provide personalized resident services, including arranging taxis, making reservations, coordinating event tickets and assisting with carrying items or other requests.
- Develop strong relationships with residents, learn and maintain knowledge of resident preferences, and communicate relevant feedback to the Property Management team.
- Update resident profiles to keep track of preferences, special occasions, children and pet names.
- Maintain a strong knowledge of the property, amenities and surrounding community, including local restaurants, retailers, services, attractions and events.
- Assist with package pick-ups, deliveries and other day-to-day resident needs.
- Monitor amenity reservations, maintain inventory within amenity spaces and ensure amenities are maintained to luxury standards.
- Manage vendor check-ins and check-outs and coordinate resident deliveries.
- Monitor the front-of-house environment and ensure common areas are clean, organized,



welcoming and consistent with Fitzrovia standards.
- Identify and promptly report security or safety concerns, including loitering or unauthorized activity.
- Maintain strict confidentiality regarding resident information and interactions.
- Review activity logs at the beginning of each shift and proactively communicate with colleagues to ensure seamless continuity of service.

Resident Events

- Assist in planning, coordinating and executing on-site and off-site resident events and experiences.
- Support the event planning team with event set-up, execution and tear-down as required.
- Provide exceptional service to residents and guests during events, ensuring a polished and seamless experience.
- Assist with coordinating vendors, deliveries, supplies and other logistical requirements associated with resident events.
- Maintain awareness of upcoming community events and local experiences that may be relevant to residents.
- Gather resident feedback and share insights with the Property Management and event teams to continuously improve the resident experience.

Qualifications & Experience

- High school diploma or equivalent required; post-secondary education in hospitality, hotel management, or property management preferred.
- 1–3 years of experience in luxury hospitality, concierge services or a comparable high-end service environment; or 3+ years of experience in the broader service industry.
- Previous experience in hospitality, luxury retail, customer service, property management or a similar service-oriented environment is an asset.
- Ability to communicate fluently in English requi

📌 Concierge (Part-time) (Toronto)
🏢 Fitzrovia Real Estate
📍 Toronto