At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve. We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Job Description

We are looking for a detail-oriented and proactive Logistics Coordinator - Retail to join our operations team. In this role, you will be responsible for coordinating retail order fulfillment, ensuring smooth delivery from our warehouse partners to stores and distribution centers and managing inventory accuracy.

You will collaborate with internal teams and external logistics partners to resolve operational issues, improve processes, and support a seamless customer experience. If you're a solid communicator with a passion for logistics, enjoy solving operational challenges, and thrive in a fast-paced, collaborative environment, we'd love to meet you

As a Logistics Coordinator, you will:

- SendRetailStoreReplenishmentpurchaseorderstothewarehousepartnersfor fulfillment and coordinate relabeling of inventory to meet retail needs.
- ScheduleandtracktransportationofPOsfromwarehousetoDistributionCenters, ensuring on-time and accurate deliveries




- MaintainaccurateinventoryrecordsforallproductsattheDCsbycoordinating inventorycounts,reconcilingdiscrepancies,andensuringtheordermanagementsystem is up to date
- Supporttheday-to-dayexecutionoflogisticsforretailstores,includingrespondingto escalations and identifying process improvements.
- Assistwithnewstoreopeningsoperationallyandensureallrequirementsaredelivered on time.
- Managethelogisticsforplannedwarehousesalesincludingsetupandteardown.
- MonitortheflowofWhiteGloveordersacrosssystemstoensuretimelyfulfillment, including tracking exchange orders created by the Customer Service team.
- Troubleshootfulfillmentissues,suchasshippingdelays,inventoryshortages,orlabeling errors, and coordinate resolution with internal teams and warehouse partners.
- ActasakeypointofcontactforstoremanagersandDistributionCenterteamsregarding inventory inquiries and replenishment updates.
- ManageandprocessRetailandPartnerDropshiporders,ensuringaccuratetransmission to warehouse partners and resolving any fulfillment issues to support timely and accuratedelivery.
- Maintaindataaccuracyacrosssystems,ensuringthatinventory,order,andshipment data are consistently reflected in internal tools and platforms.
- ConnectwithandonboardpotentialcarrierpartnersensuringSLAsare metwhile reducing operational costs.
- Processandmanageinventorytransfersbetween3PLsandDCsensuringinventory accuracy and timely deliveries.




- Collaboratewithcross-functionalteamsincludingMerchandising,CustomerService,and Retail Operations to align on fulfillment priorities, inventory needs, and operational updates.
- Supportcontinuousimprovementinitiatives,identifyingopportunitiestostreamline workflows or automate manual processes to enhance efficiency and accuracy.

The Qualifications and Experience we like to see:

- 1–3yearsofexperienceinalogistics,supplychain,oroperationsrole,preferablyine-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
- Bachelor’sdegreeinarelevantfieldofstudy.
- Experienceworkingwiththird-partylogistics(3PL)providersandcarriers.
- Proficientwithbrowser-andmobile-basedtools,especiallyGoogleWorkspace(Sheets, Docs, Slides).
- Strongorganizationalskillsandattentiontodetail;abletomanagemultipletasksand shifting priorities in a fast-paced environment.
- Excellentproblem-solvingandcriticalthinkingskills;comfortablemakingindependent decisions when needed.
- Stronginterpersonalandcommunicationskills,bothwrittenandverbal,withtheability to build effective relationships across teams.
- Comfortableworkingindependentlywhilealsobeingacollaborativeteamplayer.

Why our team members enjoy working at Silk & Snow:

- We prioritize diversity and inclusivity in our company culture
- Growth opportunities with an emphasis on hiring from within
- You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
- We can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
- We offer a

📌 Logistics Coordinator (Toronto)
🏢 Silk & Snow
📍 Toronto