Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a excellent place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Registered Pharmacy Technician is responsible for all administrative/technical duties related to the dispensing, and where applicable, scheduling and/or shipping of medications. The Registered Pharmacy Technician communicates with patients regarding SDM Specialty Health Network (SDMSHN) Pharmacy services and clarify issues with physicians, nurses, pharmacists, and other parties involved in providing healthcare to the patient. The Registered Pharmacy Technician coordinates relevant information with reimbursement services, operations and finance departments regarding medication dispensing and appropriate billing. The Registered Pharmacy Technician performs sterile compounding in cleanrooms and oversee maintenance of cleanrooms in compliance with provincial authority in the province of practice.

Nature and Scope

The Registered Pharmacy Technician plays a pivotal role in the coordination of internal and external workflows and communications to ensure medications are provided on a timely basis to SDMSHN patients. This includes data entry, prescription filling,



workflow management, coordination and billing accuracy. The incumbent must possess a thorough knowledge of Pharmacy Practices. The Registered Pharmacy Technician will be called upon to support and/or lead special initiatives and projects as required by the Specialty Pharmacy Manager.

What You Will Do

- Medication preparation related activities - The Registered Pharmacy Technician is responsible for various
- Review received prescriptions and documents for completeness
- Triage production and workflow
- Accurate and timely entry of demographic information, payer information, clinical notes and
- prescriptions into computer systems
- Generation of medication labels to enable timely dispensing and delivery
- Accurate labeling and preparing of medications for review by the pharmacist or registered
- pharmacy technician (where applicable)
- Oversee delivery of medication to patients. This may include packing and shipping as required
- Collation and filing of dispensing documents according to Pharmacy regulations and procedures
- Follow-up on any unsuccessful deliveries or back-ordered items
- Generation of delivery schedules in advance to ensure continuity of therapy for patients
- Fax and/or call physicians’ offices to acquire reorders on medications in a timely fashion to
- maintain patient therapy




- Conduct product verification (final check) on prescription orders to ensure accuracy and
- completeness prior to delivery, as required
- Escalate all clinical verification aspects of dispensing and patient counselling to the Pharmacist
- Answering SDMSHN Pharmacy telephone calls. The Registered Pharmacy Technician deals with inquiries
- within the scope of their knowledge and within SOPs and Provincial parameters; transfer calls to the
- pharmacist or other team members as appropriate
- Inventory - Order pharmacy products and perform quarterly physical counts according to processes and
- procedures in order to maintain pharmacy inventory levels
- Ensure proper storage, handling, disposal of drugs in accordance with Standard Operating Procedures
- (SOPs) and regulatory requirements
- Process credit card billings for patients and review each order for accuracy and completeness
- Record keeping, including timely filing of documents and prescription hard copies.
- Maintain privacy and confidentiality according to provincial and federal regulations
- Follow Required Operating Procedures (ROPs) and SOPs requirements at all times per company procedure
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible
- upon becoming aware of the event as per current policies and procedures.
- Cleanroom activities include, but are not limited to:
- Oversee maintenance of cleanrooms in compliance with provincial authority in the province of
- practice.
- Perform sterile compounding using principles of NAPRA/USP797/USP800 guidelines while
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📌 Registered Pharmacy Technician (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga