Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L;) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

- Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
- Prepare annual operational and personnel budgets.
- Communicate Company and Market strategies, values, and goals to staff.
- Interpret goals into local actionable plans.
- Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
- Approve expenditures and invoices.
- Manage overtime to an acceptable expense.

Operations

- Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement.
- Review and revise schedules ensuring on-time services that exceed customer expectations.
- Resolve escalated customer issues.
- Assure operations comply with regulations, procedures, and policies.
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
- Participate in community, civic,



or other organizations as a part of the local promotional efforts of the location and the Company
- Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
- Plan and implement annual initiatives that may affect resources or goals across locations.
- Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
- Identifies and implements innovative solutions improving efficiencies.
- Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

- May receive or initiate call to deceased next of kin.
- Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
- Discusses available life insurance and available advantages, such as Veteran.
- Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
- May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized,



and caring manner consistent with Company standards.
- Confirms authorization to proceed with service Arrangements.
- Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

- Develop a strong, trusting, and reliable team.
- Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress.
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
- Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
- Recommends pay increases, special pays, and career advancements.
- Build effective business relationships across the organizations

MINIMUM Requirements

Education

- High school diploma or equivalent
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

- Funeral Director license as required by province law and as prescribed by each state board

Experience

- At least five (5) years’ industry experience with increasing responsibilities
- At least two (2) years’ experience guiding staff and communicating expectations
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📌 Funeral Home Manager (Peterborough)
🏢 Service Corporation International
📍 Peterborough