- Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint.
- Work with assigned clients in completing Individual Development Plan (IDP) and, following up with clients at regular intervals to assess, monitor, and adjust IDP as may be required.
- Conduct an initial needs assessment of the client within 10 days of arrival to the facility and schedule the initial room inspection.
- Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals.
- Develop effective working relations and cooperate with other service providers in the community throughout the entire case management process.
- Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
- Ensure the eventual completion of the goals and prepare an appropriate exit plan
- Research and develop knowledge of issues that relate to clients. Development of resource information as relevant for clients.
- Maintain contact with the community agencies and other service providers to coordinate activities and available resources for the benefit of the Centre and the residents.

Duties & Responsibilities Casework

- Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint.
- Work with assigned clients in completing Individual Development Plan (IDP) and, following up with clients at regular intervals to assess, monitor, and adjust IDP as may be required.




- Conduct an initial needs assessment of the client within 10 days of arrival to the facility and schedule the initial room inspection.
- Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their personal goals.
- Develop effective working relations and cooperate with other service providers in the community throughout the entire case management process.
- Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
- Ensure the eventual completion of the goals and prepare an appropriate exit plan
- Research and develop knowledge of issues that relate to clients. Development of resource information as relevant for clients.
- Maintain contact with the community agencies and other service providers to coordinate activities and available resources for the benefit of the Centre and the residents.

Admin/Community Support

- Facilitate and co-facilitate psycho-educational, experiential groups
- Delivery of an abstinence-focused, relapse prevention program offering individual and group educational sessions to support client’s sobriety.
- Supervise/monitor actions and interactions of clients during assigned shift.




- Respond to all client’s inquiries within the framework of Centre Policies & Procedures.
- Answer telephone and refer calls to the appropriate person(s).
- Admit visitors to the facility according to guidelines.
- Participate with clients in scheduled instructional, spiritual, or social activities as required.
- Participate in scheduled staff and case management meetings as required and provide input and information on assigned Client progress.
- Maintain confidentiality and keep accurate files/ case notes and statistical records.
- Assist with the intake process and departure process of clients.
- Initial response to emergencies such as fire alarm, or other situations.
- Respond and assist clients at times of physical/mental/emotional crises.
- Specifics of administrative duties will vary with the different shifts.
- Perform other duties as assigned.

Education, Qualifications, And Certifications

- Completion of a formal post-secondary/college program of two academic years in social work or similar fields
- Training/Certification in Addictions and/or Mental Health recovery
- Current Certification in First Aid/CPR
- Certification in Non-Violent Crisis Intervention, or willingness to be trained.
- Experience with, and knowledge of PTSD, trauma, and addictions populations
- WHMIS
- Certification in FOODSAFE Level 1
- Universal precautions
- Computer skills and training in Word, Outlook & Excel
- Fluent spoken and written English
- Criminal Record Review Act clearance to work with vulnerable adults

Experience And Skilled Knowledge Requirements

- A minimum of two (2) years of work

📌 Program Worker (Vancouver)
🏢 Vrs Communities Society
📍 Vancouver