Job Description

Creo is looking for a

Agency

Omnicom Media

Job Function

Production

Job Subfunction

Content Production

Job Description

Creo is looking for a Social Strategist to help lead organic social, community management, social listening and day‑to‑day client account management across our growing social practice. In this role, you will act as a key strategic and client‑facing lead, helping brands build stronger, more relevant relationships with their audiences through organic social. You will translate business and brand objectives into actionable social strategies, use social listening and community insights to identify cultural and audience opportunities, and work closely with creative, content, influencer and media teams to bring those opportunities to life. You will oversee the day‑to‑day health and delivery of assigned client accounts, ensuring work is strategically strong, culturally relevant, responsive and delivered seamlessly. Success in this role will be measured by the quality of our social strategy and execution, strength of client relationships, community growth and engagement, actionable insights generated through social listening, and overall delivery excellence.

About Creo

Creo, a division of Omnicom Media, brings together social, creator, content and cultural intelligence capabilities to help brands participate meaningfully in the conversations and communities shaping culture. Our social practice combines strategy, organic content, community management, social listening and creator expertise to help brands understand their audiences, identify opportunities and show up with relevance across social platforms.

About The Role

As a Social Strategist ,



you will be responsible for the day‑to‑day strategic and account leadership of assigned organic social clients. You will develop social strategies and content recommendations, oversee community management programs, translate social listening and platform signals into actionable insights, and partner with creative teams to develop relevant, platform‑native content. You will also serve as a key client contact, managing priorities, timelines, deliverables and expectations while identifying opportunities to strengthen and grow client relationships. This role sits at the intersection of strategy, culture, community, content and client leadership and requires someone equally comfortable interpreting social conversations, presenting recommendations to clients and guiding teams through execution.

Key Areas of Ownership

- Organic Social Strategy
- Community Management & Engagement
- Social Listening & Cultural Intelligence
- Content Strategy & Editorial Planning
- Client & Account Management
- Reporting, Insights & Optimization
- Cross‑Functional Collaboration

Responsibilities

- Client & Account Management: Own day‑to‑day relationships across assigned clients, building trusted partnerships and developing a robust understanding of their businesses, audiences, brand priorities and social objectives. Lead status meetings,



manage priorities and expectations, and ensure consistent delivery against scope and timelines.
- Organic Social Strategy: Develop and implement organic social strategies aligned with client business, brand and audience objectives. Translate broader marketing strategies into clear platform, content, community and engagement approaches.
- Social Listening & Cultural Intelligence: Use social listening tools, platform signals, community conversations and desk research to identify emerging trends, audience behaviours, sentiment shifts and cultural opportunities. Translate findings into clear, actionable recommendations for clients and creative teams.
- Community Management: Help establish and oversee community management strategies, including engagement frameworks, moderation guidelines, escalation protocols and proactive engagement opportunities. Identify recurring themes, questions and audience behaviours that can inform future content and strategy.
- Content Strategy & Planning: Partner with creative, design, production and creator teams to develop platform‑native content strategies, editorial calendars and agile content opportunities. Write clear briefs grounded in audience insight, platform behaviour and cultural relevance.
- Real‑Time & Agile Social: Identify opportunities for brands to participate in relevant conversations, trends and cultural moments while balancing speed, brand safety and strategic relevance.
- Measurement & Optimization: Define meaningful organic social and community KPIs and develop reporting that goes beyond performance metrics to explain what happened, why it happened and

📌 Social Strategist (Toronto)
🏢 Omnicom Media
📍 Toronto