Operatic Agency isn’t just another creative digital agency—we’re a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies for six years , we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you’re passionate about transforming ideas into impactful narratives , thrive in a energetic, fast-paced environment, and are eager to make a difference , we want you on our team

About the Role:

Operatic Agency is looking for an experienced Account Director to join our growing Client Strategy & Services team.

In this role, you will lead a portfolio of pharmaceutical accounts spanning Canada, the US and global markets, serving as a trusted strategic partner to clients and leading multidisciplinary teams to deliver impactful work.

You will be responsible for the health and growth of your accounts, combining pharmaceutical expertise, marketing acumen, and audience insight to translate complex scientific, clinical, and business objectives into clear, relevant, and effective solutions.

As a senior client lead, you will create clarity from ambiguity, identify opportunities, and bring together the right expertise across Operatic’s Centers of Excellence to move both client business and agency partnerships forward.

What You’ll Do:

Become an Expert in Your Client’s Business

- Develop a deep understanding of your clients’ businesses, brands, therapeutic areas, audiences, competitive landscapes and priorities.
- Maintain a strong understanding of the pharmaceutical landscape, therapeutic areas, competitive environments and evolving client needs.





Develop Integrated Marketing Strategies

- Translate scientific, clinical and business objectives into clear, actionable marketing strategies and plans.
- Apply strong marketing principles and audience insight to ensure work is relevant and meaningful to the HCPs, patients, caregivers and consumers it is intended to reach.
- Provide strategic leadership across a range of pharmaceutical programs, including advisory boards, medical education, HCP marketing, DTC campaigns, product launches and lifecycle management.

Orchestrate Cross-Functional Teams

- Understand the breadth of Operatic’s services and know when to bring in the right people to support a client’s needs.
- Set clear direction for multidisciplinary teams, connecting work across Operatic’s Centers of Excellence and keeping teams focused on the broader client objective.
- Bring structure and clarity to complex assignments involving multiple disciplines, stakeholders or markets.

Guide Clients with Confidence

- Build trusted relationships with senior client stakeholders and serve as a strategic partner across both day-to-day and longer-term business needs.
- Lead client meetings, presentations, workshops and challenging conversations with confidence, clarity and sound judgment.
- Take ownership of your accounts,



making decisions and moving work forward autonomously while recognizing when additional expertise or escalation is needed.

Deliver Operational Excellence

- Maintain senior oversight of scopes, budgets, forecasts, timelines and resourcing to support both successful delivery and account profitability.
- Manage multiple concurrent workstreams, proactively addressing risks, priorities and changing client needs.
- Lead Canadian, US and global assignments, adapting to the requirements of different markets, clients and regulatory environments.

Contribute Beyond Your Accounts

- Identify and pursue opportunities to expand client relationships, partnering with agency leadership on proposals and new business opportunities.
- Coach and develop members of the Client Strategy & Services team through clear direction, feedback and mentorship.
- Contribute to the continued development of Operatic’s Client Strategy & Services practice and a collaborative, accountable agency culture.

What You’ll Bring:

- 6+ years of experience within a pharmaceutical, healthcare advertising or medical communications agency, with meaningful experience leading client relationships and accounts.
- Strong understanding of the pharmaceutical industry and the considerations involved in developing regulated healthcare communications.
- Strong marketing acumen and an understanding of how audience needs, behaviours, and experiences shape effective healthcare communications.
- An ability to combine pharmaceutical knowledge, marketing principles, and human insight to develop work that is strategically sound, relevant and impactful.
- Proven

📌 ACCOUNT DIRECTOR – PHARMA (Canada)
🏢 Operatic Agency
📍 Canada