Member Care Associate (Bilingual) page is loaded## Member Care Associate (Bilingual)remote type: Hybridlocations: Toronto, ONtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do
- from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It *is
* different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve
- from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.

About the Role
We are seeking a Bilingual Member Care Associate to play an essential role as the first point of contact for CAAT Pension Plan members. The incumbent will provide exceptional service and guidance across all stages of the pension lifecycle.
The Bilingual Member Care Associate will translate complex pension concepts into clear, accessible language, enabling members to make informed decisions with confidence. Additionally, the incumbent will respond to member inquiries that can be diverse and complex in nature, providing accurate and timely information about CAAT Pension Plan provisions within the established service standards.As the Newest Member of our Team, You'll:* Serve as the first point of contact responding to inquiries via telephone, portal and email.
* Guide members through their CAAT journey from plan enrolment to pensioner,



providing real-time support.
* Identify when to refer members to internal partners for additional support, processing, or escalation and collaborate to facilitate a resolution.
* Review information updates provided by management to ensure knowledge level remains current and create or update template responses for members.
* Function as an effective team player who participates in team meetings and events and is responsible for assigned workload.
* Proactively identify value-add opportunities, providing accurate and timely information to support member decision-making
* Participate in related projects as assigned by the Manager, Client ServicesTo Succeed, You Bring:* University degree and/or college diploma, or a combination of equivalent training, education, and experience.
* Minimum three (3) years of experience in the customer service/pension/insurance/finance industry.
* Experience in providing client service with an aptitude for building trusted client relationships and delivering exceptional service.
* Solid proficiency in both written and spoken English and French is required to communicate complex subject matter to a wide range of audiences.
* Understanding of Canadian pension and tax legislation (ITA, PBA).
* Experience working within a contact center environment is considered as an asset.




* Excellent oral and written communication skills to communicate complex subject matter to a wide range of audiences and adapt your style, as required.
* Excellent decision-making skills to handle a wide variety of questions from clients and provide accurate information promptly.
* Excellent time management

skills:
ability to plan and prioritize workload as well as adaptability to a changing multi-tasked environment.
* Strong interpersonal skills and ability to adapt to changing environments.
* Proven ability to grasp and apply complex legislation to client queries for resolution of issues.*The target hiring salary for this position is $73,200.00-$86,100.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate's experience, skills, and qualifications relevant to the role.*At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:
* Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
* Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan
- we have you covered.
* A Place to Collaborate and Win: We've built a lively environment where creativity and open com

📌 Member Care Associate (Toronto)
🏢 CAAT Pension
📍 Toronto