WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $59,688.00 - 91,109.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.




Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

The Clinical Consultant providesclinical leadership and oversight to a national network of contracted mentalhealth therapists across Canada within a health insurance context.
This role supports high standardsof ethical, effective, and evidence-based care through clinical consultation,quality assurance, policy development, stakeholder collaboration, andprofessional development initiatives. The Clinical Consultant works closelywith internal teams and organizational clients to ensure clinically soundservices and information are delivered to employees.

Key Responsibilities

- Provide individual and group clinical consultations tocontracted therapists, supporting ethical decision-making, clinical riskmanagement, and best-practice care delivery.
- Conduct quality assurance reviews, including evaluation ofclinical documentation, outcome measures, and adherence to regulatory and organizationalstandards.
- Manage client complaints by coaching therapists throughreflective practice, corrective action, and improvement planning in alignmentwith regulatory and organizational requirements.
- Collaborate with the operations team to review therapistresumes, credentials, licensure, and skilled standing during onboardingand ongoing compliance
processes.
- Develop,



review, and update clinical policies and proceduresto ensure alignment with regulatory bodies, professional standards, andorganizational values.
- Identify clinical practice needs and arrange professionaldevelopment opportunities such as trainings, workshops, and learning resourcesfor therapists.
- Engage with stakeholders, including organizational andcorporate clients, to ensure mental health services and clinical guidanceprovided to employees are evidence-based, ethical, and aligned with bestpractices.
- Serve as a clinical subject-matter expert, offering guidanceon complex cases, ethical concerns, dual relationships, and scope-of-practicequestions.
- Support continuous quality improvement by monitoring trendsin clinical outcomes, complaints, and quality indicators.
- Maintain accurate and timely documentationrelated to consultations, quality reviews, and clinical recommendations.

WHO WE'RE LOOKING FOR

- Master’s degree in Social Work (MSW), Psychology (MSc) or equivalent graduate-level clinical training.
- Registered and in good standing with a Canadian regulatory body.
- Minimum 5 years of clinical experience in mental health care
- Strong knowledge of clinical ethics, regulatory standards, and trauma-informed
practic
- Experience in clinical consultation, supervision, or quality assurance preferre.
- Excellent communication, stakeholder engagement, and coaching skills.
- Ability to collaborate effectively with clinical, operational, and organizational
partners
- Experience within healthcare, insurance, or large service-delivery systems is an asset
- Bilingualism (French/English)

📌 BILINGUAL CLINICAL CONSULTANT (Montreal)
🏢 Green Shield Canada (GSC)
📍 Montreal