ABOUT US

At TTC, we areEnriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

- Value Every Voice - We put people first.
- Act with Integrity - We do what’s right.
- Explore Beyond Boundaries - We’re driven by curiosity.
- Own the Outcome - We take responsibility for our decisions.
- Succeed Together - We’ve got each other’s backs.

THE OPPORTUNITY

As a Contact Centre Agent – Contiki , you are a critical link between curiosity and conversion and one of our guests’ most important points of contact with the brand.

You’ll serve as a trusted advisor, guiding prospective guests through the vacation planning journey with confidence, enthusiasm and expertise while creating an exceptional guest experience.

You’ll manage inbound contacts and leads across phone, email, electronic leads and web chat, actively engage warm prospects, and support outbound sales initiatives when required. Using a consultative, relationship-based sales approach, you’ll identify each guest’s needs, recommend the right travel experience, and turn interest into bookings.

If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment,



we invite you to join our high-performing sales team. Here, sales enablement meets purpose — and your success fuels our guests’ unforgettable journeys.

KEY RESPONSIBILITIES

- Convert qualified leads into bookings by engaging with guests through phone, email, electronic leads and web chat using a strategic consultative sales approach.
- Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
- Drive revenue by capturing sales opportunities, maximizing appropriate upsell opportunities, and supporting outbound and remote sales initiatives when required.
- Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement
- Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.

- Maintain accurate customer records by ensuring client names, addresses, contact information and other relevant details are kept up to date within company systems.
- Stay current on product offerings, brand promotions, company policies, procedures and travel trends to maintain expertise and credibility.
- Contribute to team success by actively participating in ongoing training and development, sharing best practices,



and supporting team and business needs during peak periods.
- Build loyalty and repeat business through personalized service, professional care and long-term relationship building.
- Support broader business needs on a seasonal or rotational basis as required.

Requirements

What You Bring

- Goal-Oriented – You thrive in a target-driven workplace, take accountability for your individual sales and service metrics, and love achieving — and exceeding — goals.
- Customer-Centric – You anticipate and recognize customer needs and are committed to creating positive, seamless guest experiences.
- Consultative Selling – You ask smart questions, listen actively, identify customer needs, and confidently guide customers toward the right-fit travel experience.
- Attention to Detail – You understand that accuracy and thoroughness are essential to delivering quality customer experiences.
- CRM & Technology Fluency – You’re comfortable navigating CRM and computer systems to manage leads, maintain accurate customer information, track activity and drive conversions. Experience with Salesforce is an asset.
- Relationship Builder – You’re authentic, engaging and skilled at building trusting relationships that drive loyalty and repeat business.
- Strong Communicator – You have excellent written and verbal communication skills and are comfortable engaging with customers over the phone, email and digital channels.
- Team Player – You share wins, collaborate generously, embrace ongoing learning and contribute to a positive sales culture.
- Experience – You brin

📌 Contact Centre Agent – Contiki (Toronto)
🏢 The Travel
📍 Toronto