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The Corporation of the Municipality of Clarington

Public Services Department requires a Part Time Customer Service Coordinator

We are an equal opportunity employer

The Municipality of Clarington is a progressive employer committed to equity, inclusion and diversity within its community and organization. We are committed to building an inclusive and barrier-free environment for our team.

Who we are

Clarington is one of eight lower tier municipalities in Durham Region. With a population of 107,000 people and growing, Clarington is just one hour from the Greater Toronto area and offers residents a blend of city living and rural charm. The corporation is made up of five departments that report through to the Chief Administrative Officer.

The Municipality of Clarington is an equal opportunity employer and a great place to build a career. We are committed to being an employer of choice by attracting, retaining, and providing support and opportunity to reach career ambitions; creating an creative environment for people to thrive; and we value work life balance creating an environment for flexibility.

Clarington promotes a culture of corporate excellence that is built on the core values of accountability, integrity, and respect. These values will guide the Municipality as it works to enhance the quality of life in our community. They define what we stand for, how we do our jobs, how we treat one another and how we serve the people of Clarington.

What the role entails

The Public Services Department encompasses a range of divisions, including Public Works, Community Services, & Emergency and Fire Services, in a dynamic and growing municipality in both size and sophistication.



Working as part of a group of dedicated, collaborative, and supportive people, this is your time to join this expanding team and use your drive and initiative to do meaningful work.

collaborate with people across the Corporation. An ability to demonstrate critical thinking skills, problem solving, provide innovative solutions and be able to prioritize work in a busy public setting is key to being successful in this position.

Reporting to the Customer Services Supervisor, the Customer Services Coordinator will be required to provide leadership to the Customer Service team, ensuring they deliver prompt and superior customer service to each member of the public.

Responsibilities

The following responsibilities and duties of this position includes but is not limited to:

- Assisting with day-to-day administration and delivery of customer service in the Community Services Division.
- Assisting in the development, implementation, and evaluation of processes to manage customer requests.
- Assisting in the recruitment, training, and supervision (including evaluations) of the Customer Service team.
- Assisting with reviewing and suggesting improvements to operating hours and scheduling of Customer Service staff.
- Responsible for delegating tasks to the customer service team, overseeing staff, and ensuring results.
- Reviewing staff schedules and payroll for staff to ensure accuracy.
- Reviewing,



editing and creating content and on-line information, staff manuals and resources.
- Responding to customer inquiries in a positive, solution-oriented approach that upholds the Department’s expectation of Customer Service Excellence.
- Ensuring compliance with any relevant legislation; corporate and departmental policies and procedures and health and safety initiatives.
- A commitment to continuous improvement initiatives.
- Performing other duties as assigned in accordance with Department objectives.

Qualifications

- Post-secondary degree, or diploma in a related field, and/or a combination of education and work-related experience to the satisfaction of the Director of Community Services.
- A minimum of one (1) year demonstrated experience in creating standard operating procedures, organizing workspaces for operational consistency, developing staff manuals and demonstrated experience with training creation and delivery.
- Supervisory experience in a municipal environment is preferred.
- Previous experience with Recreation and Leisure software is required, experience with Active Net is preferred.
- Continuous Improvement (Lean) training is considered an asset.
- Must be legally able to work in Canada.

What we offer you

- Hourly Rate: $38.44 per hour (2024 rate)
- Hours of work: up to a maximum of 24 hours per week including evenings, weekends and holidays.

Additional information and requirements

Pre-employment testing for this position may include an oral, written and/or practical assessment, to assist in determining the successful applicant. A passing score will be considered to be 70% on each test with the highest score considered in the award.

How to apply

This job compet

📌 Part Time Customer Service Coordinator (Clarington)
🏢 Municipality of Clarington
📍 Clarington