BENEFITS :

- 2 weeks of paid time off
- flex-time
- 7 sick days

***: Provides reception and administrative support services and operates and maintains appointment, chart and document management systems for the medical clinic.

KEY RESPONSIBILITIES :

- 1) Mission and Values_

Responsible for upholding and embodying Tay River Health Centre’s mission and values and promoting a patient-centred and team-oriented model of care to facilitate access to primary care services for patients.

Activities:

- Understands and instills organization’s core values and abides by Code of Conduct
- Minimizes barriers to health care and promotes access to the highest quality of integrated, patient-centred primary healthcare.
- Works in a manner that preserves confidentiality and seeks to minimize risks.
- Works in a manner that incorporates health promotion and recognizes the social determinants of health.
- Incorporates and strengthens collaborative and interdisciplinary teamwork.
- Contributes by participating in meetings.
- Participates in the effort to enhance capacity through problem-solving and staff development.
- 2) Administrative Responsibilities_

Provides reception and administrative support services and operates and maintains appointment, chart and document management systems for the medical clinic.

Activities, including, but not limited to:

- Maintains and keeps patient records organized, including preparing charts with previous records, enrolment forms, incoming and outgoing faxes, scanning & attaching, OHIP numbers, pharmacies, patient demographics, etc.
- Receives all clinic telephone calls, provides information or redirects as appropriate.




- Schedules appointments for patients with appropriate providers.
- Greets and registers patients seeking medical care in person or by telephone, including appointment booking and retrieval of patients’ charts.
- Supports the organization by performing administrative functions including faxing, scanning, and sorting and distributing mail.
- Communicates with patients in a timely, courteous, professional, cooperative and mature manner.
- Billing for services not covered under OHIP
- Recognizes and responds appropriately to violent/abusive situations, etc.
- Accurately take messages and convey information.
- Transfer calls to clinical staff when medically indicated.
- Preserves and protects patient confidentiality.
- Provide back-up support to colleagues from time to time.
- 3) Care of Environment Responsibilities_

Responsible for contributing to overall operations/functions of the organization.

Activities, including, but not limited to:

- Maintains a safe working environment.
- Keeps front office and reception desk clean and tidy.
- Maintains an open line of communication with colleagues.
- Supports and complies with Occupational Health and Safety policies and procedures.
- Supports the student and volunteer placement programs.

Education and Training Requirements





- Diploma in Medical Office Administration or equivalent, relevant work experience in a primary care clinic or post-secondary school diploma or degree in office or business administration is required.
- Minimum of 2 years of experience, ideally in Community and/or Primary Care Setting.
- Experience with administration support of healthcare professionals and management.
- Up-to-date basic CPR with AED training.
- Foundations in providing service to the public.

Communications Skills

- Strong sense of order and ability to be organized in a busy environment.
- Excellent communication, people skills
- Common sense and the ability to think critically.
- Ability to effectively interact with physicians, patients and other staff members in a professional and courteous manner.
- Strong verbal and written communication.
- Ability to effectively multi-task.

Technology Skills

- Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.
- Prior knowledge of PS Suite EMR is an asset.

Personal Suitability/Competencies :

- Positive attitude, growth mindset
- Thrives in a fast-paced environment
- Strong team player
- Strong organizational and prioritization skills (time management)
- Strong attention to detail
- Willingness to be adaptable
- Attentive to feedback

Job Types : Full-time, Fixed term contract Contract length: 12 months

Pay: $19.00-$22.00 per hour

Expected hours: 37.5 per week

Perks :

- Company events
- On-site parking
- Paid time off

Work Location: In person

Expected start date: 2025-08-10

📌 Medical Receptionist/administrator (Perth)
🏢 Tay River Health Centre
📍 Perth