Job Overview

Duties

- Provide accurate information about products and services to meet customer needs
- Assist customers with placing orders, processing transactions, and resolving issues
- Utilize data entry skills to update customer records and maintain database accuracy
- Engage in upselling and cross-selling opportunities to enhance customer satisfaction and sales
- Demonstrate excellent phone etiquette and active listening skills during all customer interactions
- Analyze customer feedback and inquiries to identify trends and suggest improvements
- Support team efforts through collaboration and sharing of best practices

Qualifications

- Proven experience in customer service or related roles
- Bilingual proficiency in English and Spanish is required
- Strong communication skills, both verbal and written
- Ability to perform data entry accurately and efficiently
- Sales experience or familiarity with upselling techniques is a plus




- Analytical skills to assess customer needs and suggest appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Solid problem-solving abilities and attention to detail

This position is ideal for motivated individuals who enjoy helping others, possess excellent communication abilities, and are eager to contribute positively to a team-oriented environment.

Job Types : Part-time, Permanent

Pay: $15.00-$26.92 per hour

Benefits :

- Dental care
- Extended health care
- RRSP match

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

Education :

- Secondary School (preferred)

Work Location: In person

📌 Customer Service Officer (Edmonton)
🏢 Ofertasuy Official
📍 Edmonton