- Execute PHL’s Brand Purpose to the highest capability.
- Manage all promo and pricing standards
- Build and oversee product flow, merchandising plans and overall presentation standards
- Protection of Company Assets is necessary.
- Uphold all Company & Business Compliance expectations.
- Become a Community Ambassador partnering with local MHA's.
- Ability to manage capacity and change management initiatives.

Department Sales Manager (Merchandise)

- Execute PHL’s Brand Purpose to the highest capability.
- Manage all promo and pricing standards
- Build and oversee product flow, merchandising plans and overall presentation standards
- Protection of Company Assets is necessary.
- Uphold all Company & Business Compliance expectations.
- Become a Community Ambassador partnering with local MHA's.
- Ability to manage capacity and change management initiatives.

Customer Service

What you will do

- Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
- Ensure floor plan is a fully accessible and easily shoppable experience.
- Execute and maintain PHL pricing and promotion strategies
- Ensure Staff Onboarding is delivered to the company’s expectation.
- Become an Ambassador of Canadian Tire’s Triangle Rewards Program
- Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations

- Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs




- Effectively utilizes meet all store operating initiatives and directives according to required timelines.
- Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
- Establish efficient process to maintain product flow from the warehouse onto the sales floor
- Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit
- Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S; policies and procedures.

Training

- Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
- Follow up to ensure execution of Weekly Plans for the store.
- Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
- Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
- Ensure PHL staff have understanding of department maintenance standards and general merchandising
- Provide resolution for all customer concerns.

Leadership





- Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
- Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Promotes and maintains a positive and motivating work environment.
- Provides mentorship to teams and influences continuous growth,
- Sponsors encourage to support community engagement efforts.

What You Bring

- Proven Leader and Mentor
- Proven ability to build and manage daily store execution plan.
- Exceptional communication skills & organizational skills
- Organized individual with understanding of compliance management
- Superior training and coaching skills
- High energy, enthusiastic individual who is driven to succeed
- Previous retail management experience an asset

We’re always looking for great talent In addition to competitive pay, we offer:

- Comprehensive perks and retirement programs
- Performance incentives
- Other perks to support your well-being
- Career growth opportunities and product discounts

Our typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

This posting represents an e

📌 Department Sales Manager I (Windsor)
🏢 Pro Hockey Life
📍 Windsor