Senior Recruiting Specialist and Team Lead at Procom

On behalf of our Public Sector Client, we are seeking a Computer Application Support contractor for a 3‑month contract (possibility of extension).

A valid Secret clearance is required. Work is fully on‑site in the National Capital Region (Ottawa and Gatineau).

Mandatory Skills

- Minimum of 6 months of hands‑on experience providing on‑site IT support to clients
- Experience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or Skype
- In‑person experience supporting and coaching on smartphones in an office workplace, not remote support
- Experience using and troubleshooting MS365 products in an office setting

Scope of Work
- Client‑facing role attending different workstations at various floors and site locations (Ottawa and Gatineau)
- Lift computer hardware/equipment as needed
- Walk floors to assess readiness of all workstations within the National Capital Region, note deficiencies and replace or add any missing or faulty hardware
- Assist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.g., docking stations, monitors)




- Help clients connect to virtual meetings using their devices in boardrooms
- Support decommissioning by removing IT equipment (e.g., printers, monitors, docking stations) and either reusing or sending it for surplus
- Complete client requests
- Demonstrate strong client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiency
- Create and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessary
- Perform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networks
- Coach clients on using smartphones, including iPhones and Android devices

Contract Details

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: Technology, Information & Media

#J-18808-Ljbffr

📌 Sales Business Development (Canada)
🏢 Procom
📍 Canada